Steve Ringering
- Flag inappropriate
- Show review history
Waited nearly 2 weeks for important results. Had to go to medical records to get a hard copy. I messaged the help desk 3 days ago. Crickets. Not helpful. Update 4/11. The app has no help feature that I can find and no response to emails that I've sent. The results have been completed but are not on my "Myhealthone" account. That app is handy when it works but I was hoping for reliable as well. Downgraded to a single star since help for this app's failure, from anywhere, is unavailable.
246 people found this review helpful
HCA Healthcare Inc.
13 April 2022
Hi Steve, we're sorry to hear about your experience when attempting to locate your records. Most results do post within the app and website within 24 hours after being signed off, so we'd need to do some additional research on your account to troubleshoot. In order to best assist you, we ask that you contact us at (855) 422-6625. Thank you.
Leσ
This app & its corresponding portal create an incredibly frustrating experience when trying to access my health data. From the excessive time it takes to log in & for records to load, to the confusing layout & incomplete information within the documents themselves, the entire system feels poorly designed. The verification process adds another layer of unnecessary difficulty. This lack of usability makes it incredibly challenging to manage my health info.A complete overhaul of user interface need
joshua anderson
It's a good app but needs improvement. Records don't always update in the app. It can be frustrating at times