A Google user
Update 09/2019: still get stuck at "verify your identity" page with no option. App still sucks. Haven't been able to log in through my android mobile phone in weeks! I get stuck on the step-two of the two step security check and can't even get into my account. The only option available to use is the log-off toggle. If wasn't always like this! Please fix this!
2 people found this review helpful
C
- Flag inappropriate
- Show review history
You can't change the CC balance due date or pay it off with an external account. To do so on the website, you have to go through a mind-bogglingly unintuitive process through another company's website. You want to set up automatic CC payments? Cool, just contact support, they'll send you a PDF to fill out, then just send it back to them 😐 Also defaults to paper statements. This bank is definitely living decades in the past.... The app also shows message indicators but no corresponding messages.
5 people found this review helpful
Steven Ramirez
- Flag inappropriate
- Show review history
Many times when I take photos to deposit a check, it doesn't work. It will take onky the front side, then the screen shifts back to the opening page and I can't take the back of the check photo to complete the transaction. This happens 4 of every 5 attempts. Problem mostly resolved.
9 people found this review helpful