Ray X
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Bought a fully directional camera that uses the ICSEE APP. When I first installed the camera, it worked great and I could control the movement of the camera from both my phone and PC. For some reason I lost that functionality. Tried to reinstall but no help. There is no customer support I am aware of even though the camera came with a one year warranty. Help. My fully directional camera is now stationary. UPDATE: 5/13/24 - I emailed as requested but no response.
25 people found this review helpful
The reply time for our live customer service is from 8:30 to 22:00 Beijing time. You can also leave a message, and our live customer service will handle your issue as soon as they come online.
Robert J Bartlett Sr
I've been using this app for a couple of years now. I like it, which is very easy to use with wired and wireless security cameras and systems. I have a problem that started a week ago. I can't get the sound to work, I've reset cameras, the wireless network video recorder, and there's no sound. The sound worked before, I heard the sound with powering up cameras, and I could talk through the mic from my cell phone out the speaker on video cameras. I can't hear people, cars, nothing. HELP
3 people found this review helpful
We have received your feedback and evaluation. Please describe in detail any issues/suggestions you encounter and submit them through the customer service center icon on the app's homepage. We will promptly assist you with any issues you may have. Wishing you a happy life.
Joel Moody
The camera has great picture when it works correctly. Mine keeps going to "offline" every morning I've had to climb a ladder, hold down the reset button, reconfigure and lose everything it has recorded and all the card images!!! I'm getting very frustrated with having to do it ever day! And when it goes offline it spins around and records the ground for how ever many hours it been offline. I have 100% wifi connection to both my phone and the camera. I am still in the return period. 13 day now!!!
16 people found this review helpful
Judge whether the power supply or voltage is stable offline, and plug and unplug the power supply again. If the offline icon is not solved, long press the delete button and reconfigure it.