Prakash
The system allows you to load an initial amount without specifying a minimum requirement. For instance, you might load 100/- and attempt to purchase an item for 50/-, only to be informed that a minimum load amount of 500/- is required, prompting you to add an additional 400/- to proceed. This lack of transparency regarding the minimum required amount during the initial load is an example of poor UI design.
2 people found this review helpful
Dear User, we regret the inconvenience caused. To help us understand the problem in detail, please share your contact details at appsupport@bigbasket.com. We would be more than happy to assist you. Best Regards.
Michelle Joseph
I would like the wallet amount that we should add be flexible according to the item that we purchase, because not everytime we can add 300 again and again, after adding 300 if the amount was being used is went down to 100 it's asking to add 300 again, need the app to update in such a way that we should like making purchase through it even more, BB instant should have a facility to add amount on depending on the product for example we have 40rs coke in BB instant, we only have to add 40 and buy.
14 people found this review helpful
Thank you for your suggestions. We will recommend them to the related department.
Pankaj Pandey
The worst thing is if you have loaded some money in the wallet, you cannot withdraw it back to your account. They have mentioned some number to contact for withdrawal but it does not exist. This is just scamming/fooling the users indirectly with lack of clarity.
3 people found this review helpful
Dear Customer, We are sorry for the inconvenience caused to you. We request you to share your location details and registered mobile number to appsupport@bigbasket.com,we will check and get this issue fixed at the earliest.