Anthony Richards
Absolute POS. I only use it because there's no alternative app. It doesn't give notifications, it's slow, buggy and you have to manually log in every time you need to use it. It doesn't provide up to date status from my meters. It's compounded by the fact that the in home monitors frail when the wind changes direction and British Gas refuse to fix them. Additionally, the forced everybody to move their metres outside so you literally have to leave your home if you need to check them. Zero stars!!
18 people found this review helpful
Richard F
- Flag inappropriate
- Show review history
If the app works, it's OK. It's just not user friendly in any way. It takes a ton of searching for the right option, messages for stuff like peak save disappear and then you have to go through several different menus to find it. It's not great. Slow to update meter amounts, so if you can't get to the meter to read it, or your smart meter isn't working, then you're buggered.
35 people found this review helpful
Sam Thomas-Long
A very slow app. The latest is updating your card yearly. Then you get a message "oops that was not supposed to happen." Cards are normally issued with a 3 year life. So why is it necessary for all this nonsense. Pin is rubbish, never works. Please sort out, many of you customers work long hours and are not able to pop in to a shop. The app is important, especially rurally. Please sort it out