Mike Lam
App not working on both of my phones after latest update. "Security risk detected, to prevent malware attacks, please do not root, jailbreak or connect to any USB/software with your device". My phones are neither rooted or have developer options/USB debugging enabled". Might as well close my account if I can't use this bank's app.
50 people found this review helpful
China CITIC Bank International Limited
15 April 2024
Thanks for getting in touch. To protect your e-Banking security against malware scams, we step up security in line with industry practice. Please download latest version 6.17.3 from Google Play. For more information, open inMotion, tap "More security tips" on the message box and look for "Security" related FAQs. Sorry for any inconvenience caused.
Atlantis L
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Wanted to open a savings account but it is impossible to scan my HKID. The system never approve it no matter what angle I tried to place the ID card and the app glitches out when I click the retake photo option. Worst experience ever. Why would you do so mauch advertising to promote an APP that cannot be used technically?
1 person found this review helpful
Wilson Chan
Can not use the apps since the last update. Today it took me almost half an hour just tried to open the apps in order to FPS someone, after trying many time I gave up and tried to use other bank apps. Always show up melware/jailbreak which it is not the case. Found a go around as to reset the apps preferences on setting, but it's only work for a while. If it doesn't fix. I will seriously consider closing all my personal, business and investment account from this bank.
11 people found this review helpful
China CITIC Bank International Limited
15 April 2024
Thanks for getting in touch. To protect your e-Banking security against malware scams, we step up security in line with industry practice. Please download latest version 6.17.3 from Google Play. For more information, open inMotion, tap "More security tips" on the message box and look for "Security" related FAQs. Sorry for any inconvenience caused.