Zoho Desk

Zoho Corporation

About this app

Zoho Desk is Zoho's flagship customer service software that helps businesses automate their customer service operations. The Zoho Desk mobile app provides you with the flexibility to close tickets on the move, with the same ease and functionality as your desktop version. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune, so your focus is only on the customer.

Here's how Zoho Desk makes your customer support software truly mobile:

Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention.

Stay connected: Converse with your customers on WhatsApp, Instagram, Twitter, WeChat, and other instant messaging apps.

See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.

Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before.

Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions.

Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.

Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.


We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at [e-mail] and we'll get back to you right away.

Ratings and reviews

I really like the ability to see tickets on-the-go. This is great for when I'm traveling. I really wish I could filter on more than 6 items at a time. I would also like the ability to only see my tickets and those assigned to my team simultaneously (as opposed to all teams with unassigned).

I am unable to view my child tickets within the parent ticket on Android. It seems to work on IPhone only, which makes it unhelpful for the on the go access.

The app does not work in real-time. New tickets are visible only after refreshing. Even closed and open tickets update only when refreshed. It requires frequent manual refresh. Please fix this issue in the upcoming update."

What's new

- You can now respond to Instagram DMs and comments through the Zoho Desk mobile app.

- You can now easily manage your replies by saving and managing drafts for Facebook and Instagram channel tickets.