Customer App - Zoho Assist

2.7
1.05K reviews
100K+
Downloads
Content rating
Everyone
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About this app

Get quality remote support for your mobile device directly from a technician. The Zoho Assist - Customer app allows technicians to provide remote support, to your devices, through screen sharing and chat features. The remote control feature is available for Samsung and Sony devices, by default, and if you own a device from the below list, you can install the Add-Ons we have made available on the PlayStore, to allow the technician to remotely control your device.

The Add-On supported manufacturers are:
Lenovo, Cipherlab, Cubot, Datamini, Wishtel and Densowave.

How to start a remote session:

Step 1: Download and install the Zoho Assist - Customer app.

Step 2.a: The technician will send you an email containing an invite to the remote session. Click the link on the email and open it with the Customer app to get your remote support session started.

(OR)

Step 2.b: Instead of sending you an invitation link, the technician can additionally send you the session key directly. Open the Customer app and enter the session key to start the remote support session.

Step 3: After your consent, the technician will remotely access your device to provide support. The technician will additionally be able to chat with you securely. Touch the back button (either on the top-left or the native back button) to end the session anytime.


Unattended access:

Incase you wish to give unattended access to your technician, enrol your device with a a single click using the deployment link. Your technician will share the link and can access the device anytime without any effort from your side. Additionally you can enable or disable the enrolment temporarily or permanently remove unattended access permission for the device.



Features:

- Share your screen securely with the technician
- In case of a Samsung or Sony device, allow the technician to control your device remotely.
- Pause and resume screen sharing and access anytime.
- Chat directly with the technician right from the app.

Disclaimer: This app uses the Devices Administrator permission on your device in order to facilitate remote control and screen sharing. Please contact assist@zohomobile.com for further clarifications.
Updated on
May 2, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Messages and 6 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

2.5
961 reviews
kevin freels
May 9, 2024
It's a pretty handy app That makes it easy to remotely assist customers. It's unfortunate there's a lot of people that will take a call from a stranger and do their bidding by installing a remote access app and get hacked and blame the maker of a remote assistance software for it.
4 people found this review helpful
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Zoho Corporation
May 11, 2024
Thank you for your feedback and support! We're glad you find our app handy for remote assistance. We share your concern about misuse by malicious actors. Security is our top priority, and we work hard to educate users and enhance our app's security features. If you have any suggestions or concerns, please let us know.
Md Asif
April 22, 2024
Fraud case is being done by using this app. A person from false identity called me to update the smart bijli meter annd asked me to download this app. Once I downloaded the app he asked me to enter some code and select few options post this a pop up came in which he asked me to click the option share your screen. I urge every users to be aware don't fall for the scammers.
83 people found this review helpful
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Zoho Corporation
April 23, 2024
Hi, We are sorry to hear about your negative experience. Zoho Assist is used by technicians for customer support. We have no affiliation with any scammers or illegally operated businesses. If scammed, please notify your bank of the unauthorized transaction and reset your passwords. Report abuse here: https://www.zoho.com/assist/report-a-scam.html
Sonali Thitame
March 19, 2024
This is a hacker app. Which is used to hack our mobile phone.to get our data and withdraw our money from our bank account. BE AWARE! DO NOT INSTALL THIS APP! YESTERDAY I GOT A CALL FROM HERE 5I INSTALL THIS APP! AFTER INSTALLATION HE CAN ACCESS U R MOBILE PHONE DATA AS PER HIS INSTRUCTIONS WE DID HE CAN SEE U R MOBILE PHONE SCREEN...BE AWARE! DO NOT INSTALL THIS APP PLEASE! DON'T SHARE BANK ACCOUNT DETAILS ALSO!
157 people found this review helpful
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Zoho Corporation
April 1, 2024
Hi, We are sorry to hear about your negative experience. Zoho Assist is used by many legitimate technicians for customer support. We have no affiliation with any scammers or illegally operated businesses. We would like to look into this issue for you further. Report abuse here: https://www.zoho.com/assist/report-a-scam.html

What's new

Bug fixes and performance enhancement