Zoho Assist - Customer

Get quality remote support for your mobile device directly from a technician. The Zoho Assist - Customer app allows technicians to provide remote support through screen sharing, chat and remotely control your Samsung or Sony device. Also, if you own a Lenovo or Densowave device, install the AddOn for granting access to your technician to remotely control your device. In case of other devices, although technicians cannot control the device remotely, screen-sharing is still possible.

How to start a remote session:

Step 1: Download and install the Zoho Assist - Customer app.

Step 2.a: The technician will send you an email containing an invite to the remote session. Click the link on the email and open it with the Zoho Assist - Customer app to get your remote support session started.

(OR)

Step 2.b: Instead of sending you an invitation link, the technician can additionally send you the session key directly. Open the Zoho Assist - Customer app and enter the session key to start the remote support session.

Step 3: After your consent, the technician will remotely access your device to provide support. The technician will additionally be able to chat with you securely. Touch the back button (either on the top-left or the native back button) to end the session anytime.


Unattended access:

Incase you wish to give unattended access to your technician, enrol your device with a a single click using the deployment link. Your technician will share the link and can access the device anytime without any effort from your side. Additionally you can enable or disable the enrolment temporarily or permanently remove unattended access permission for the device.



Features:

- Share your screen securely with the technician
- In case of a Samsung or Sony device, allow the technician to control your device remotely.
- Pause and resume screen sharing and access anytime.
- Chat directly with the technician right from the app.

Disclaimer: This app uses the Devices Administrator permission on your device in order to facilitate remote control and screen sharing. Please contact assist@zohomobile.com for further clarifications.
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What's New

1. We’ve modified our app to support add-ons that’ll facilitate remote access in Lenovo and Densowave devices now. We’ll also be releasing add-ons for the devices that don’t support remote access by default.
2. We’ve fixed the reported bugs, and enhanced the performance and stability of the app.
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Additional Information

Updated
August 26, 2019
Size
10M
Installs
10,000+
Current Version
1.9.3
Requires Android
5.0 and up
Content Rating
Everyone
Interactive Elements
Users Interact
Permissions
Offered By
Zoho Corporation
Developer
Zoho Corporation 4141 Hacienda Drive Pleasanton, CA 94588, USA
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