One Maintenance

Lessen, LLC

About this app

With One Maintenance, you can quickly and easily submit maintenance requests and stay updated on the status of your work orders.

• Easy-To-Use – One Maintenance makes creating a maintenance request easy with a simple, step-by-step process that connects you with the technician best suited for the job.
• Transparent – One Maintenance keeps you informed of the status of every work order you create. You can stay informed with push notifications on important updates, such as when your technician has been assigned and when your service visit has been scheduled.
• Efficient – The work order creation process in One Maintenance is the fastest and easiest way to create and follow up on your maintenance requests. Use the features of your smartphone to provide accurate details and upload photos and video directly to your work orders.

Ratings and reviews

I have had good success with reporting my repair needs through this app. The response has been timely and accurately reported. I also like the convenience and the yruble shooting questions at times seem a bit much but, I was able to discover a problem and correct it without a repair visit. Also I feel confident the problem is not a simple problem I could fix or an overlooked detail I missed and could have corrected. So no complaints about the app.

I can't sign in because clicking the "username" or "password" fields won't trigger the keyboard to pop up. So it's impossible to type anything. I even tried the "forgot password" function, but it has the same issue. As you can see from this review, my phone keyboard function is working fine on all other apps and pages. I hope it gets fixed soon, because it would be very helpful. Winter storms lead to us having several maintenance work orders to keep track of. Google Pixel 5 Android 12 Snow Cone

I honestly don't see why this can't just be a website, there is no functionality that is special to an app. I have given the app permission to access my camera, storage, and microphone, and yet it will not access my photo gallery. My repair requests won't be scheduled until I add a photo (which I'm not sure how I'm supposed to capture an AC unit not cooling, but that's not the app's fault). Half the time I try to log in it doesn't recognize me. Seriously, this app should just be a website.

What's new

Thanks for choosing One Maintenance by Lessen. This update includes Lessen Copilot, our AI-Powered Chat, with features such as:
• Work order updates – Get immediate responses.
• Live Agent Chat – Directly chat with maintenance experts.
• Work order scheduling – Choose and reschedule dates.
• Schedule Availability – Inform vendors of your availability.
• Cancel work order – Cancel unnecessary orders.
This version also includes:
• Performance improvements and bug fixes.