Natasha Randile
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App crashes, now won't load. I have been communicating with their "tech support " team who hasn't an ounce of knowledge on how to fix the problem, let alone the common sense to read previous email correspondence to fully addres the issue. I wish there was a way to give 0 stars! This issue has not been addressed/resolved to date by the developer at all, and it has been continued back and forth for over 3 months!
36 people found this review helpful
Hey there! We're constantly striving to enhance our app; your input is vital. Your feedback is now on our radar, and we'll do our best to improve. Stay connected for upcoming improvements!
Carolyn Sexton
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Terrible app, terrible service, total rip-off. I attempted to purchase a trial period, the purchase 'didn't go through'. I received no email or contact from Woofz that I have an account registered. But yet the $19.99 charge shows up on my credit card. I can't log in to the app or website because I 'don't have an account'. Woofz just charged me an additional $39.99. I'm furious. Customer support is refusing to refund the money for charges I was never notified were being made. Unbelievable.
72 people found this review helpful
Hello! We sincerely regret your challenges in pursuing a refund for your purchase. We genuinely empathize with the frustration and disappointment you've experienced. Please contact us at support@woofz.com, where our support team is prepared to offer personalized guidance tailored to your situation.
Karolina
I like the pacing of this app, but I wish a clicker sound were integrated like other apps. I'm in the trial period and may have to go back to another app that has one to proceed because I don't have enough hands. Adding the clicker sound for the dogs' training, similar to the tones used for human training (when I get something right on the quizzes) seems like a relatively small app upgrade, but a major improvement.
38 people found this review helpful
Hi there; thank you for sharing your ideas with us. We value all kinds of feedback and always consider it when planning new features. We'll see how many similar requests we get, and if this is a popular request, we'll do our best to add it to the app. Stay tuned!