ServiceDesk Plus | On-premises

ManageEngine

About this app

Employees can find answers or get the services they need, anytime and from anywhere, with the mobile app powered by ServiceDesk Plus. The platform combines ITSM essentials and ITAM with enterprise service management capabilities.

Technicians can also manage requests, approvals, and tasks on the go, be it handling IT, HR, legal, or finance service desks.

Here are some of the key features available in the app:
Requests: Create, view, edit, and resolve requests. Track the status of tickets, assign technicians, and add notes.
Tasks: Break down requests into tasks, assign them, and track progress.
Attachments: Add files and images to requests for reference.
Work logs: Record time spent on requests.
Solutions: Access prerecorded solutions for common issues.
Assets: Add assets through bar code/QR code scan, view details, and gain access to remote Windows machines.
Calendar integration: View all your pending tickets as events on your mobile calendar app.
Change approval: CAB members can quickly approve change requests.

*Additional features:*
Review and approve service requests and changes from your mobile device.
Get real-time notifications on request assignments, replies, and approvals.
Chat with end users right from the app.
Create custom views and tailor the app to your preferences.

If you haven't installed ServiceDesk Plus yet, go ahead and try out the fully featured, 30-day, free trial at mnge.it/try-ITSM-now.

Note: This is not a stand-alone application. To log in, your organization must have downloaded and installed the ServiceDesk Plus app or must have an account with ServiceDesk Plus. The ServiceDesk Plus mobile app is only supported with ServiceDesk Plus On-premises version 14000 and above.

Ratings and reviews

Having worked with multiple ME products, this app is visually unappealing. It feels dated, rushed, and doesnt offer any dashboards, similar to what i would get on the full web browser. very disappointing. in comparison to the Desktop Central app which is visually appealing and strong with functionality, this app needs to much work to get it to competitor equivalents like FreshService, SysAid, ServiceNow. Any timelines on a reskin and update?

Thanks for this ManageEngine Team! I love that at any point I can quickly add a new request straight from my phone, and review existing tickets and their notes, all without needing my computer. Very convenient on the phone; obviously has less features than the Web interface, but I wouldn't want all that on a 6" device anyway. Quite a responsive app as well, possibly faster than the Web interface. Recommended!

Undoubtedly the worst experience app. Every minute you need to login as it auto logs out for so called stupid 'security reasons'. C'mon this an app on our private phone. Only annoyance. Next worst thing : no notifications whatsoever comes from the app. Third - What ever customization you do on the app wont be saved when you login in next time. So all in all junk.

What’s new

Version 6.0.6:
1. Supported Task additional fields from SDP 14500.
2. Sort by Due-by Date option supported in requests list.
3. Fixed SD-126228: Mobile application is not in sync with the field and form rules created for UDF Fields in Build 14830.