Universal Assistance
3.0star
5.71K reviews
500K+
Downloads
Everyone
info
About this app
Born 40 years ago, our company has been providing comprehensive assistance services to travelers ever since. Our global operations serve customers across five continents through our 24/365 multilingual call centers located across the world. Starting March 2018, Universal Assistance is part of Cover-More Group, the travel assistance and travel insurance division of Zurich Insurance Group.
In the event of a health mishap, legal problem, loss of luggage, passport or documents, a simple phone call sets into motion the most state-of-the-art assistance system.
In the event of a health mishap, legal problem, loss of luggage, passport or documents, a simple phone call sets into motion the most state-of-the-art assistance system.
Updated on
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Ratings and reviews
3.0
5.68K reviews
Enzo Rossi
- Flag inappropriate
June 10, 2024
Hard to use, lack of concise information, badly optimised, need to do so many things on the browser that the value is very limited. Chatbot implementation is a gimmick, clearly some manager who has never interacted with a user decided that.
1 person found this review helpful
Universal Assistance
June 10, 2024
Hola Enzo, tu opinión es muy importante. Para entender mejor lo ocurrido te pedimos que por favor completes nuestro formulario web: https://www.universal-assistance.com/ar-es/form/contacto.html y a la brevedad nos pondremos en contacto. Saludos!
Hugo Ramon
- Flag inappropriate
February 1, 2024
Great app, I just had trouble with entering the voucher number. It redirected me to the customer support. But aside from that, everything is great.
Universal Assistance
February 1, 2024
Hello Hugo, thank you very much for your comments! Your opinion drives us to continue improving😊. Greetings!
Nicolas Ceballos
- Flag inappropriate
November 17, 2022
Contract is stupidly badly written. They will find ANY excuse to not pay. App works bad. Phones posted don't work and they tell you any weird random thing to not let you get paid. Not recommended at all. Shame on this app and company.
2 people found this review helpful
Universal Assistance
November 18, 2022
Nicolas, your opinion is very important to continue improving the experience with our App. We will raise the comment to the corresponding sector. If you need to make another query or the problem persists, please complete our web form: https://www.universal-assistance.com/ar-es/form/contacto.html
What's new
We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT.
Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi.
This release includes:
- Travel Tips powered by ChatGPT
- Mobile medical self-assistance
- Mobile credential + QR code
- Medical Telecare
- Wi-Fi Call
- VIP Delay
- Reimbursements
- Useful tools.
Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi.
This release includes:
- Travel Tips powered by ChatGPT
- Mobile medical self-assistance
- Mobile credential + QR code
- Medical Telecare
- Wi-Fi Call
- VIP Delay
- Reimbursements
- Useful tools.
App support
phone
Phone number
+541143236000
