HotSOS Mobile

Amadeus, Inc

About this app

HotSOS Mobile for Android extends Amadeus' award winning desktop Hotel Service Optimization System to the field on mobile tablets and smartphones.

HotSOS Mobile is the premier application for empowering hotel employees to provide guests the best possible stay from a service and facilities perspective. Through HotSOS Mobile, employees and managers can access multiple functions catered to their role within the hotel operations.

The role based access notifies staff of awaiting service orders and allows them to view detailed information and manage pending work better. HotSOS Mobile also gives the ability to generate service orders and perform guestroom or public space inspections and gives department heads and hotel managers a tool to easily manage operations on the go.

Please contact [e-mail] to inquire more about Amadeus' innovative hotel solutions.

Ratings and reviews

Okay app, BUT you do not have an option for biometric log ons or have your password saved to the app. You have to type it in every time and that is ridiculous when you are in a hurry and in and out of the app. This should absolutely be an option. Until that gets switched, I will not rate higher.

The back button on the navigation bar does not work with this app, makes it hard when you only have one hand available. I can't sort by location, which would be very useful. This was an option before the fancy update. Randomly just doesn't respond. I'm connected to good wifi, but I have to switch to data. Or now I'm on data and I have to switch back to wifi for the app to respond. The app signs me out but I keep getting notifications, I have to sign back in and then hit log out

Work for a hotel my company changed to this application. Struggles to open and log in. There is times when I think there's no new request. Won't refresh promptly have to close the app wait, try to login at least 10 minutes wifi I have to connect, disconnect, connect until I get lucky. By then I have 3 to 5 requests fron 30 mins ago. Requests are on an estimated time to complete every one. Well I always complete them late. Thank you.