Nordea ID

Nordea Bank Abp

About this app

Nordea ID app provides an easy and secure way to authenticate your identity.

With the app you can do your banking regardless of time and place. Begin by installing the app on your mobile device and go through the activation process. You shouldn’t rely on just one copy of the Nordea ID app. If your phone or tablet breaks down or gets lost, you will also lose the Nordea ID app and you will need to go through the activation process again. To avoid this, we recommend that you install the Nordea ID app on more than one mobile device.

With the Nordea ID app you can:
- log in to Nordea services and confirm actions
- confirm online payments in a secure way
- as a personal customer identify yourself in other service providers’ services (only in Finland)
- identify yourself when calling Nordea Customer Service. (only in Finland)

The app can’t be used on rooted mobile devices for security reasons.

Read more:
Finland: nordea.fi/IDapp
Norway: nordea.no/NordeaID
Denmark: nordea.dk/NordeaID

Ratings and reviews

The app is perfect, except for adding new users on new devices. There are 3 steps to this process: entering your info, entering the activation code and then a temporary PIN. The problem is that when I tried to add my user again after removing it or simply clicked back after entering the activation code (can be used once), the system never sent the code again, even after 24 hours. Without this code, it was impossible to proceed.

The app doesn't adequately tell you what to do. It's the bank website that gives all the instructions, which can be confusing for the user who is trying to figure our where to navigate IN THE APP. The minimalist approach fails a bit, in this sense. Secondly, the app should work regardless of phone's internet connwction (like Google Authenticator does). Currently you can't use it unless phone is online, which can sometimes be a pain.

It worked fine until I've installed the second SIM card. After that the app regularly fails to complete verification and needs to be re-attached to the account. Apparently something is wrong with fingerprint calculation in case of several SIM cards (the developers forgot to sort the array maybe? ha-ha) Anyway, can you please look at this problem and fix it? Regards.

What’s new

Minor improvements and bug fixes.