PTCLTouch: Pay Bills Online

Pakistan Telecommunication Company Limited (PTCL)

About this app

Now you can pay online bill, recharge balance, self-troubleshoot, manage account services and do more with PTCL touch App. Register and enjoy!
Step into a world of convenience and possibilities with PTCLTouch. Sort all your payments within minutes and from the comfort of your home.
You can manage your PTCL account through your smartphone with just a few taps.

About this App

The latest PTCLTouch App gives you the freedom to make internet bill payments, pay your telephone bill online, access our online shop to buy smart TV services, unlimited internet packages for home, up to 100 Mbps broadband monthly internet packages, and Wi-Fi extenders.

You can also register a complaint and follow the latest updates regarding PTCL products, services and exciting new promotional offers. Download now for an enhanced experience with our revamped and updated digital app.

Enjoy The Best Experience with Premium Features

- Order PTCL Products/Services
- Easily place a new order for any PTCL product/service or check the current order status
- Keep up with Your Bill Info
- Get your latest bill info and pay for telephone bill online through debit/credit cards or balance via PTCL e-Payment System. To pay bills you can choose “Bill Inquiry & Payment” in the PTCLTouch app, tap on the service you want to pay for (Smart TV, CharJi, internet, telephone, etc.), enter your telephone number/MDN, select payment method (Debit/ Credit Card, Nift), and tap on pay now. All that is done within minutes and from the comfort of your home.
Link multiple accounts and pay all your bills at once. Now, you can make Ufone bill payments as well.
Track Your Current Data Usage
Enter your phone number and account ID to track your data usage and remaining balance for CharJi/EVO packages, call packages, and Internet bundles.
Register your telephone, internet, CharJi EVO devices, and Smart TV Complaints
Enter your phone number, determine the issue you are facing, e.g., busy tone or call drop
Track Complaints
Check the updated status of your registered complaint. Search for previous complaints and track their status with one tap.
Customer Care Support
You can send us your urgent inquiries via live chat or contact us directly. The contact directory will also provide you with our emails, contact numbers, and addresses.
Video Tutorials
Watch video tutorials on tips and tricks and get help from FAQs
Shop Online
Access our shop to buy a variety of high-speed Internet packages, landline services, Wi-Fi-extender, and devices.
Add your favorite products to the cart or save them for later by adding them to the wish list.
Track the status of your orders.
Important Note: PTCLTouch is the only officially launched Android App for PTCL customers to provide mobile customer support, billing, and payment facilities.

Easy Registration Process

You are a few steps away from being able to subscribe to the best internet packages in Pakistan, pay your CharJi/ EVO bills & landline bills, buy PTCL products and services, and much more. To register you need the following information:
• Full name
• ID number
• Mobile number
• Email address
• Password

And you are set to go and utilize all the premium services have to offer.

Keep up with the latest company updates with our social media channels:
Facebook: https://www.facebook.com/PTCL.Official
Instagram: https://www.instagram.com/ptclofficial/
Twitter: https://twitter.com/PTCLOfficial

Ratings and reviews

The PTCL Touch App offers useful features but has major issues. First, updating personal information is impossible due to constant "password mismatch" errors, even with the correct password. Second, the app lacks e-wallet payment options like EasyPaisa and JazzCash, limiting convenience. Lastly, the complaint tracking feature fails, as it often shows "complaint not found" even with valid IDs. I hope PTCL resolves these problems soon. Thanks, and I look forward to your response 😀.

Disappointing experience with the PTCL Touch Internet app. Unfortunately, the app doesn't work as expected. I'm unable to use it despite multiple attempts. Poor performance and reliability issues make it frustrating for users like me. Hoping for improvements in future updates

It's a worst app, we can't submit the complaint in it, every time it will give you some error, just like their app is worst, similarly their internet fiber is PTCL the worst speed of internet is very bad and does not work. I don't recommend it. Stay away from this PTCL INTERNET FIBER

What's new

Minor bug fixes & improvements.