A Google user
I've used this app over 3 months, not impressed. it's been almost useless on i6s and i7, has limited ability to even limit screen time during the day, I've been relying on the built in app on my daughters phone for that. randomly blocks everything she's doing. better function on Android, but still unreliable overall. never could get the GPS tracking function to work, on Apple or Android, even with tech support. unlikely I'll renew my subscription.good idea, doesn't appear to reliably work.
19 people found this review helpful
Parental Control App by Screen Time Labs
July 10, 2019
Thank you for your honest feedback. We're sorry to hear how you feel about the app. We've sent you an email with some suggestions. Please give those a try and let us know if that fixed the problems for you.
Doug Lockwood
I really wanted this app to work. It looked smart and had promising features...and many, many, quirks. We even stayed with Paid Premium for several months, trying to work out the kinks. STILL, it never worked right. I was constantly troubleshooting it. I sent a couple of requests to support. Many suggestions, but no solutions. I read & reread the extensive FAQ (should've been a red flag) and our frustration increased every day. Then my preteen moved from an Android to Apple. The problems went from bad to worse. Our favorite error screens were 'You should not currently be blocked' and 'There was a problem getting your details, sorry!' and the perennial favorite 'there is a problem with your child's device.' No kidding! It seems the quirks are part of the subscription, to the point where even the FAQ page acknowledges things need more development: 'Are your home screen folders disappearing? Install another app, then mid-installation, restart the device, and the greyed-out icon that appears is correct, but cannot be moved. I spent more time trouble-shooting this hassle of an app than I spent in control of my children's devices. But always looking for a plus side, the task/reward system is brilliant. I wish we could've used it longer.
4 people found this review helpful
Parental Control App by Screen Time Labs
June 9, 2020
We do apologize about the issues you have had with the app. We seem to have a problem with Apple devices but we can't find the root cause yet. The development team is looking into it closely and we hope to get it fixed as soon as possible.
Rachel Ohmes
UPDATE: Customer Support contacted me with a possible fix, and I installed the app from the website rather than the App Store. The app is working correctly again! ---- We've used this since 2016 for all our kids. Currently having a lot of trouble with my son's Pixel 6 pro. It worked on his other phones well, no issues. Now that he's upgraded, it doesn't keep up to date. It doesn't show that he's used his phone at all. Doesn't show YouTube or search history, text messages, photos.
2 people found this review helpful
Parental Control App by Screen Time Labs
November 26, 2023
Hi Rachel, we're sorry to hear about the issues after device upgrade. We've looked into your account and reached back to you already. We hope everything will be resolved on your end. Should you require further assistance, please contact the customer support directly so we can provide you with better assistance. Thank you.