GTL | GettingOut

Telmate

About this app

GTL’s GettingOut mobile app is rooted in the power of relationships. It provides simple and reliable communication between inmates and their family and friends -- allowing them to stay connected, even on the go!

With our free mobile app, you can easily make deposits, send and receive messages with our new and improved messaging feature, send photos and videos (select facilities), manage contacts and more. Download the GettingOut app today!

We're constantly trying to improve our GettingOut Messaging App and we value our customer feedback. For customers who wish to leave reviews, we ask that you provide as much detail as possible in order to help us assess any issues you may be having. If you have feedback you'd like to share directly with our Product team, please email us at: [e-mail]. We'd love to hear from you.

Ratings and reviews

Terrible, no good, very bad app! After depositing funds, the app continually tells me I don't have enough to send a message. The deposit screen has at intervals displayed, "sorry, deposits can't be made at this time." until I get there by the "insufficient funds to send message / Deposit" prompt. Do better, Telmate! Very frustrated with you right now!

The most unreliable app I've ever downloaded. 90% of the time it won't deliver messages for hours or days later. Always having to uninstall and reinstall it. I've had this app for well over a year and have never been able to get the visit part of it to work. And when you call customer service for help they talk to you like your stupid for their app not functioning properly

Absolutely terrible! Messages are now half the characters, from 2000 to 1000 but the same price. Pictures are often declined and messages left "pending" for weeks while still being charged. After a sentence, the typing lags so much that it becomes near to impossible to type as you have to wait 3-10 seconds between each character. Then it'll often say the app is crashing while half the time the app doesn't even open at all! Oh and you need money on both sides to even communicate at all. Sucks!

What's new

Bug fixes and improvements