
david slisher
it's not only the app that is screwed up, i had paid $9.99 for an additional 5 GB of high speed service and the service has gotten worse. a lot worse. also figure this out, I have been without my Chromebook around 55 days, but my data usage has remained the same. yes, I have used my phone a little more, but the Chromebook was up and running train station 2 online for approximately 17 hours per day with the phone being basically the same amount as it is now.
1 person found this review helpful

Harmony J
The app is broken. No matter the updates that are put out, the app won't load most of the time. I'm constantly having to restart it. When I look at other plan or payment options, the app closes. My bill went up unexpectedly and there is nothing on my statement showing why. I tried to use the links in app and they go nowhere. I'm so done with this provider. Being stuck in this contract is like a hostage situation. I can't wait to get a new internet provider.
54 people found this review helpful
Hi Harmony J, we're sorry to hear that you're not having a great experience with our app. We're always trying to improve, and would love to connect with you to get more details. Please shoot us an email at viasatlistens@viasat.com, including information we can use to look up your account (Name, Phone Number, Account #) and a brief description.

Laura Hooter
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Update: still having issues. The app is unusable for me and has been for months. Reinstalling does not help. Suddenly having issues. It tries logging in and then says "oops" and gives me the option to retry or log out and sign in again. Tried uninstalling and reinstalling but still the same issue. Disappointed because I rely on it to keep up with usage.
75 people found this review helpful
Hi Laura, are you still having issues logging in? If so, please contact us at viasatlistens@viasat.com with your account details and internet connection information so we can assist you further. Thanks!