
Justin Wallis
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For the past 24+ hours, the app no longer works on Samsung tablets. It worked fine, now the app only works on my phone for TV, it only gives me the round "loading symbol" on my tablets. For the ridiculous amount of money I pay, fix it! Other companies are here, and for what it's worth, either LOWER not HIGHER my bill, or a loss of many.
2 people found this review helpful
CSC Holdings, LLC.
December 27, 2025
Hi Justin. We would be glad to have the opportunity to address any additional feedback that you’d like to provide us with so that we can better your experience going forward. Please feel free to email us at AppSupport@Optimum.com. Thank you. ^Luthfi

F J
If I could rate this less I would. They replaced a decent, mostly functioning app with this dysfunctional garbage. With the remote it's impossible to use the number pad to get to the channel I want due to the lag between the app and my cable box, and the most important part of the app, managing the DVR, doesn't work. There's an error message directing you to the website for that, but if that were an option I wouldn't be using the app. If you can't make this one work bring the old one back.
41 people found this review helpful
CSC Holdings, LLC.
May 6, 2021
Hello FJ, we appreciate your feedback. Please send us an email to AppSupport@AlticeUSA.com including the details of what you're experiencing with our Optimum TV app. We'll be happy to help! ^Karl

Garnetta Santiago
H-O-R-R-I-B-L-E!!!!!! Freezes all the time, cannot watch a 30 min show without it freezing several times. Developer said it's because device isn't close enough to the router. That's BS. 1)it freezes when the phone is LITERALLY sitting on the router. 2) isn't the purpose of the app to allow you access to TV anywhere in the house? This app is the epitome of useless.
35 people found this review helpful