
Victoria Holloman (Tori)
Couldn't get past onboarding. The app keeps throwing me an unexpected error message plus occasional crash during the onboarding process. I tried on wifi and on data. I uninstalled and reinstalled twice with no change. Chatbot was unhelpful and live support was equally unhelpful. The agent just told me to uninstall and reinstall AFTER I told him I'd tried that already.
6 people found this review helpful
ShiftKey, LLC
February 10, 2026
Hello Tori, Thank you for taking the time to write this review. We are sorry that you have had this experience. We would love the opportunity to assist with this. Please contact our Help Desk at 214-257-8686, or email us at credentials@shiftkey.com.

JuiceBox
Can't look at the shifts unless you complete on boarding. Which is submitting loads of documents besides your license number. Usually i wouldnt be complaining but I live in a rural area and other popular agency apps dont even have the facilities or hospitals on those apps so there's a high chance that the places near me may not use shiftkey. There's no point in me submitting loads and loads of documents including a background check if I cant even guarantee I'll be working.
4 people found this review helpful
ShiftKey, LLC
January 23, 2026
Hello JuiceBox, Thank you for taking the time to write this review. We would love the opportunity to show you just how beneficial we can be for our valued caregivers. Please feel free to reach out to us directly at resolutions@shiftkey.com with any questions you may have.

Nikki Howard
The app was working just fine on my Samsung Ultra 22 phone until a week ago. I've cleared the cache, re-installed it, and restarted my phone. It takes almost 2 minutes to open, and by that time, the shift is gone. It happens on 5G and WiFi. I have to get signatures now also because it says geofenceerror. All my other apps and agency apps are working like normal. The app works just fine on my IPad, but I can't carry that around all day. I hope it can be fixed. Maybe an android issue. Not happy.
30 people found this review helpful
ShiftKey, LLC
April 26, 2024
Hi Nikki, Sorry to hear about the issues you are running into and it definitely sounds like the app is not behaving correctly. We are digging in and will get back to you with an update!
- ShiftKey Dev Team