
Nik
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What's disclosed at signing isn't what you end up paying. Terms? Only they know. Pay everything but a small remainder and you're still charged full interest as if nothing was paid!! Fees appear with zero breakdown, and when I requested one in writing, I was told to check my own statements or offered a phone call — never a real written answer. Cashback is whatever the bank decides, with no visible criteria. Get everything in writing before signing !!
2 people found this review helpful
EMIRATES ISLAMIC BANK (PJSC)
September 14, 2026
Dear, thank you for sharing your concerns about the transparency of our fees and terms. Your feedback is essential as we strive to improve our services and enhance your experience. For more assistance, please contact us at Apps@emiratesislamic.ae and include reference number EIG-00255 in the subject line.

Saif S.
cannot pay off my credit, reinstalling the app makes me go through a long setup process again, as if I am creating an entirely new account. They gave me a credit card to use with no means to pay them off. I couldnt payoff the credit without a debit, and to get my debit card it took several weeks, many calls, and 3 in person visits to get it resolved. Still cannot payoff the credit.
4 people found this review helpful
EMIRATES ISLAMIC BANK (PJSC)
September 2, 2026
Dear Saif S., we appreciate you sharing your experience regarding the issues with your credit card and the lengthy process concerning your debit card. Your feedback is invaluable as it helps us enhance our Mobile Banking App. Should you need further assistance, please contact us at Apps@emiratesislamic.ae and mention reference number EIG-00813 in t

Hossam Samy
Terrible app—it practically hides your money. Pending operations don't show up at all. My credit card payment was auto-withdrawn from my debit account at 6 AM on the due date, causing an insufficient balance before I could make my scheduled afternoon deposit. Even though I made the payment that same day and the money was deducted from my available balance, the app still showed an unpaid balance past midnight instead of showing the payment as pending.
3 people found this review helpful
EMIRATES ISLAMIC BANK (PJSC)
August 20, 2026
Dear Hossam Samy, we appreciate you letting us know about the challenges you've faced with our Mobile Banking App. We recognize the importance of having pending transactions clearly visible and accurately displayed. For further assistance, please contact us at Apps@emiratesislamic.ae and include reference details EIG-00795 in the subject line.