Batelco

BEYON B.S.C

About this app

Experience the future of connectivity with Batelco, the fastest and easiest way to activate a new line and manage your plans!

Features of the Batelco App:
Chat with Basma, your Ai Digital Assistant
Activate a new line
Renew or upgrade your plan
Pay your bills to earn Jawaher points
Refill your Prepaid number
Access Prepaid Rewards
Book your Fiber installation appointment
Shop the latest devices
View and manage your usage

& so much more!

Batelco App, your simplicity at your fingertips.

Ratings and reviews

I am Batelco customer for 10 year I took WiFi device ZTE U30 Air, battery which is draining fast so I went back to Oaisis Mall juffair where I bought this device originally and the staff gave me a number and informed me to contact this company who are the actual supplier. when I called that number they told me this isn't our product so I went back to Batelco office this time they gave me another number after 4 attempts i finally got the real agent number. There is no After sales service,

The application is unusable due to catastrophic customer-support design. The Basma AI refuses to transfer to a human without interrogation, and every live chat is permanently deleted upon leaving the screen. This loop rendered issue resolution impossible. Easily the worst support experience I have encountered in years.

I'm having issue with the purchase in the app. I have called the call center 16 times and talked to the chat team 3 times, 1 time with the sales team and 1 time went to the branch. in all my attempts in 3 weeks my issue is still not solved. On top of all, when i asked to speak with the customer Manager, they refuse to transfer my call to him. please help.

What’s new

Introducing Voya. A roaming eSIM for everyone.
Instantly activate a data roaming eSIM and enjoy fast, affordable data worldwide. No hidden fees, no contracts, just easy travel.