Tickit Pulse

Cyber Concepts (pvt) Ltd

About this app

Tickit Pulse – Smart Issue Tracking Solution

Tickit Pulse is a powerful, all-in-one customer support solution designed to streamline issue tracking, enhance team collaboration, and drive continuous improvement. Built for modern businesses, it offers a user-friendly, multilingual platform that works seamlessly across web and mobile. As a multi-platform, multi-channel support system, Tickit Pulse not only captures and manages customer inquiries efficiently but also analyzes trends and provides insights to help shape the future of your products and services. Whether your team is in the office or on the move, Tickit Pulse ensures a smooth, responsive, and intelligent support experience.

Key Features & Functionality
• User-Friendly Interface
o Enjoy a clean, intuitive interface designed for speed and simplicity.
• Mobile Ready
o Manage tickets anytime, anywhere. Our full-featured mobile app ensures seamless access to support workflows on the move, empowering your team to stay connected and responsive.
• Configurable Workflows
o Adapt Tickit Pulse to your unique processes with customizable workflows. Automate repetitive tasks, set custom statuses, and streamline resolution paths to match your operational needs.
• Shareable Ticket Links
o Handle external inquiries with ease. Generate shareable links that allow customers or vendors to submit and track tickets without logging in.
• Multi-Language Support
o Serve a broader audience with built-in English and Sinhala language support, enhancing usability for diverse teams and customers in Sri Lanka and beyond.
• Dedicated Storage for Every Client
o Ensure enterprise-grade security and performance with dedicated databases for each client.
o Complete data isolation and privacy
o Custom configurations without cross-client impact
o Improved system performance
o Simplified compliance and governance
• Local Technical Support
o Enjoy the assurance of local tech support. Our Sri Lanka-based team is ready to assist with setup, maintenance, and troubleshooting, providing fast, reliable help when you need it.

Benefits of Using Tickit Pulse
• Improve response time and customer satisfaction
• Reduce ticket backlog with automated workflows
• Ensure secure and compliant data handling
• Enable remote and mobile teams without compromises
• Tailor the platform to your exact business requirements

Whether you’re a startup or an established enterprise, Tickit Pulse brings structure, visibility, and control to your customer support operations.