
Pukar Chettri
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I hate the new update. Login is an issue - I need to login everytime I want to open the app. I cannot access my Mabuhay Miles- cannot check the miles, cannot check if previous miles were addded. Overall, there are too many options - it is more like a webpage than an app. i prefer the older version. I wish there is an option to move back to the previous version.
3 people found this review helpful
Philippine Airlines, Inc.
July 14, 2025
Hi, Pukar. Thanks for your feedback. With the recent enhancements to our Loyalty system, some features are still being rolled out. We're also working to improve login and app navigation. For now, please make sure you're using the latest version. For help, feel free to DM us on IG or X @flyPAL.

Hart 10
I have been flying PAL for over 45 years. The app automatically closes your check-in stating that they cannot modify changes or find the booking even if the initial log-in indicates otherwise. This happened for more than 4 flights already. This app has caused alot of problems for families who are supposed to seat together, especially those who have PWD or seniors. This is utterly unacceptable!
1 person found this review helpful
Philippine Airlines, Inc.
September 12, 2026
Hi, Hart. Thank you for your feedback. We recommend clearing the app cache or reinstalling the app, then trying again. If the issue persists, you may also manage your booking through our website at flypal.com/manage. We continuously work to improve our app, and your input helps us improve the app experience. Thank you.

Apple Hernandez
PAL lost my luggage during my business flight to the Philippines. They found and return a week after but they did not compensate they delay especially when I received my luggage not in good condition, it was broken! After several attempts contacting them, they did not bother to communicate.
2 people found this review helpful
Philippine Airlines, Inc.
September 13, 2026
Hi, Apple. Thank you for bringing this to our attention. To ensure your concern is properly addressed, please reach out to our Help page at https://pal.my.site.com/s/ so our team can review your baggage concern and assist you with the next steps.