Shell Fleet App

Shell Information Technology International B.V.

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About this app

Do less admin and make more impact with our mobile fleet manager, which offers fuel cards, credit limit, and more for businesses with up to 30 vehicles.

You started your business for a purpose, not for paperwork. So why fritter away all your time on admin when you could focus on your mission?

Shell Fleet App's goal is simple: empower small businesses with up to 30* cars to do work that matters. We offer fleet management on a single digital platform, cutting fuel costs and removing paperwork from the equation entirely.

Drive now, pay later with fuel credit on your fuel card, which grants you access to our vast network of locations. Attain full visibility into spending for each driver. Take control over your fuel costs by allocating a budget for each one of the cards in your account and setting flexible limits over each card. Do it all without paper, cutting down on the time it would take to manage physical receipts.

Take advantage of our same-day sign-in and register for an account within minutes. It's admin made easy.

6 things you can do with the App:

1. Make the most of your credit limit
2. Enjoy fuel credit at over a vast network of stations
3. Enjoy exclusive discounts off V-Power & standard fuels at Shell
4. Receive digital receipts - no more paperwork!
5. Exercise flexible card controls - different spend limits for different drivers? No problem.
6. Buy fuel & car care items

You'll also benefit from:
- A site locator that allows you to search for the nearest station to you
- Automated payments that allow you to pay your bills without lifting a finger
- No hidden costs or tie-ins
- Digital invoices
- Full visibility into your spending and payments
- Wifi, coffee, and snacks for your drivers*
- The convenience of paying at the pump without leaving your car**
- A card that enables you to charge your electric vehicle**

*Only available in certain markets. In some markets, you can add up to 10 vehicles
** Only available in certain markets.

Using the app and fuel cards is simple and seamless:
1. Download and register for the app.
2. Once your account has been created, provide your payment details.
3. Order your fuel cards.
4. Activate your fuel cards.
5. Perform your first transaction
6. Add new drivers to the app and set credit limits for each of their cards
7. Receive your very first digital invoice

Ratings and reviews

This app worked initially, but quickly became unreliable. It failed to take payment from a valid, working card and then froze my account. It took an unacceptably long time to unfreeze, and even now the app throws an error every time I try to buy fuel. Customer service is slow, unresponsive, and offers no meaningful support — there’s no option to speak to anyone by phone. Completely unreliable. Avoid.

The card has now become almost useless. The credit on fuel used to be monthly, where an invoice would be sent and payment collected. This has now gone down to collecting payment every seven days. In my opinion this defeats the purpose of having a card, you barely have time to use the fuel before it's time to pay back. For many businesses that used to find this card very essential and valued, now it's basically more of a burden as the time to to pay back is so limited.

Last two occasions I've tried to use the App and last two occasions it has not worked. It has got stuck in a loop of my already being logged in and THEN asking me for biometric login. It also held up your station staff who were unable to reset the pump. Am trying an uninstall / reinstall but this was the reason I left the Shell App previously... it was just so unreliable.