![](https://play-lh.googleusercontent.com/a-/ALV-UjX6ITx36Fz7Jm_2-rLjRicGstdagca4DIPVzdZikaS1_wqa6ThEIg=s32)
Oliver Coleman
A big warning shows on the app when payments are overdue. I clicked on it, selected the one-off payment method, entered new credit card details for the payment, finalised it, then went back to the home screen. The warning was still there. I thought the payment hadn't worked (I don't remember seeing any confirmation), so went through the whole process again. Got a confirmation that time. Warning was still on home screen. Checked bank account and saw that I had paid twice. Ugh. Please fix the UI.
8 people found this review helpful
nib Health
February 19, 2024
Thanks for taking the time to write the review Oliver. If you would like to discuss a refund of the duplicated payment, please contact us here 👉🏻https://www.nib.com.au/contact-us
![](https://play-lh.googleusercontent.com/a/ACg8ocJv9y2MjVTG41c43Y2ZFW1ZrxeCi4iiHfjyPtPucyN8xCQz0Q=s32-mo)
Jason Batten
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An incredibly annoying app to use. The digital card is often not available and when it is, is not easily accessible. It's literally the only reason I open the app, I shouldn't have to dig for it to make a claim at the point of sale. Edited the review from 2 to 1 for the condescending comment by some keyboard warrior at NIB. Well aware of how to use an app you potato.
Thank you for taking the time to leave a review. If you wish to discuss how to use your digital cards, please get in touch with us here ➡ https://www.nib.com.au/contact-us/.
![](https://play-lh.googleusercontent.com/a-/ALV-UjUuxhFZOgFrE0v_tjoeeQrzXCpb2r6tvLhqlNYWTTXQjxjL_lQ=s32)
Jenna Nadebaum
The app is really well done. Its user friendly and very clearly set out, so its super easy to understand everything
6 people found this review helpful
Thanks for the ⭐ review. Happy to hear you are finding the app user friendly.