Qantas Airways

Qantas Airways Limited

About this app

Elevate your journey with the Qantas app, your trusted, simple, and personalised travel companion. Whether you're travelling, shopping, or tracking your Qantas Points, we've got you covered. Check-in for your flight, view your digital boarding pass, see your Points activity and more.

Use the Qantas app to:
• Search and book Qantas flights 
• Explore all Qantas products including hotels, cars, tours and travel insurance
• Manage and view your trips, including flights, hotels and car bookings 
• Access your digital boarding pass and keep it in the app
• Select or change your seats any time before check-in when flying on Qantas-operated and marketed flights 
• Request an upgrade with a few taps
• Track your Points activity, Status Credits, tier progress and learn more about how to earn points
• Discover and redeem your Frequent Flyer member benefits
• Claim missing Qantas Points and status credits for eligible flights
• Use and earn Qantas Points on a range of products from Qantas Marketplace and Qantas Shopping
• Explore movie and TV show options that will be available on your flight 
• Stay updated with notifications for check-in and boarding 
• Manage, link and transfer your lounge invitations before you fly
• When eligible, see which lounges you can access

Enjoying our app? Leave us a rating and review. Any questions or feedback? Reach out to [e-mail].
Please note: Check-in, in-app boarding passes, requesting upgrades and some alerts are not available for all flights and all airports.

Ratings and reviews

Not sure what's going on but their customer service is going downhill, it's so bad that it's similar to Jetstar. It's a problem because just like almost everything else in Australia, services are concentrated with just a few big companies so there are not many options out there. At least Virgin seems to be holding up more consistently.

I booked a ticket recently and am trying to get the itenary via email. An option is available to send the email from the app but it seems to be broken. Also it's not letting me in when I try login from the website. Calling customer care is taking a long time.. hope I get through soon. Update(28/8/24): customer care was able to email me my itenary. The issue with the app also seems to be fixed now. Great work team and thanks for the support!

It's pretty clunky and slow because it seems like it's mostly a front for the Quantas web site. It takes me minutes to get around the app on my phone's roaming Internet connection, if it works at all, to the point I've given up trying for the moment.

What's new

In this release:
- Australia Travel Declaration pilot - a digital alternative to the Incoming Passenger Card when entering Australia. Currently available on eligible bookings and flights between New Zealand and Brisbane
- Easy access to complete the New Zealand Travel Declaration on flights to NZ
- Qantas Frequent Flyers can now easily track and manage eligible cases with real-time updates - just tap the Help & Support icon on your home screen
- Bug fixes and improvements