
Michael E
New app, new issues, zero improvements. Actually going back to manual checking and physical boarding pass it developed over the last few days / weeks a nasty habit of taking MINUTES to show a previously generated boarding pass. It also appears to require internet connection for this operation. It is shocking how many problems, issues and downgrades have been implemented in this app. I cannot find ANYTHING that I like better. I have more clicks to get to what I want. There is more waiting time f
8 people found this review helpful
Deutsche Lufthansa AG
May 19, 2023
Hello Michael E, Thank you for your feedback. The Lufthansa app has been renewed from the ground up. This means that some functions are temporarily unavailable. We ask for a little patience here. We regret the performance problems of the last few weeks. Our developers are working flat out to improve them. We thank you for your patience. Sabine

Matthew Sennet
Overall great app. I did run into a few issues that could be fixed. When the app perceived that I may have missed my next flight due to the time frame of a delayed flight, it didn't load my boarding pass or flight info. A pop up just stated to speak to an attendant. If I had not retrieved paper copies / back up screen shots of the QR code/info, this could have caused a delay of my boarding. When adding layovers, partner with competitors to retrieve boarding info on flights booked by you.
5 people found this review helpful

Marko Ščrbak
Terrible, wrong data, unreliable, shows random data. If your flight is delayed it won't show in the app until way later. Then it will show the plane departed but that never happened. Then it will say correctly it is late. And then yet again show the original boarding time. The flight doesn't even leave the terminal and the app shows it has 1h to go in flight. Absolutely useless. Someone put in random code in the app which doesnt do anything. Plus it can cost you a lot if you rely on the app accu
21 people found this review helpful
Deutsche Lufthansa AG
February 24, 2023
Dear Marko Ščrbak, thank you for your feedback. We will gladly look into it. For which flight number and on which date have you experienced this behavior? Thank you for your efforts. Christine