Lucky Mobile My Account

Lucky Mobile Canada

About this app

Manage your Lucky Mobile services right from your phone, on the Lucky Mobile network and on any Wi-Fi network. Using the app does not require data –you do however need data or a Wi-Fi connection to download the app.

What you can do with the app:

• Activate with an eSIM or a SIM Card
• Register for Automatic Top-Up
• Check your balance and Top-Up your account
• Manage your Plan and Add-Ons
• Monitor your usage
• Track your Lucky Rewards progress
• Chat with us
And much more

Ratings and reviews

-The UI doesn't scale correctly in some parts related to accounts, so it's almost impossible to review or amend -The service has problems ensuring that you can actually receive calls at, it seems, random times -If you close your account, any credits you might still have is not refunded to you. They keep your money

Application requires me to check info from other apps, but this app reset my progress, and it locks me out of applying until I call customer service. I also wasn't allowed to get into my acct until porting day, but my previous provider deactivated me already. Now I somehow ended up having 2 accts, 10+ msgs saying that my acct is suspended, and I got charged at the Bell shop for my porting problem, which customer service said could be solved for free. Also, offers in ads & app aren't consistent.

Lucky's auto top-up sucks. I just ported from Public Mobile. Their system takes your credits first and then charges your credit card for the remainder. The way it should be. Only allowing customers to set an amount in multiple of $5 to set the monthly top-up is frustrating especially when you have plans like $29 and $34. One will always have a credit of $1 added to one's account which one will lose if they port out and switch providers. Maybe that's Bells plan all along......extra profits.

What's new

We’ve fixed bugs and made improvements to make your experience better.