![](https://play-lh.googleusercontent.com/a-/ALV-UjWY_rjCFkkRx0pPTzZ5nJZcdMj9tiPkZfG3p68YiTAeUMhHQWmh=s32)
Joy Keaton
Took nearly 40 minutes just to deposit a check. The "back photo" would not take, when it finally did I got a "cannot process because your session timed out". I had to keep logging in and out (sometimes the back photo took, sometimes not)THEN after finally getting it to 'submit' without a timed-out msg (finally!) it said the deposit was invalid! This was immediately followed by an email from the bank saying they had received it. Seriously the Most frustrating app experience I have ever had.
67 people found this review helpful
Apple Bank App Developer
January 28, 2021
Hi Joy, we want to make this right for you. If you are still experiencing issues completing your mobile deposit, when you have a minute, please call us at 914-902-2775 so we can help troubleshoot the issue.
![](https://play-lh.googleusercontent.com/a-/ALV-UjW0JqYzMKjUcXlQ-VhJ-f_ebXqlc75q9P1xwbdxPTz6e4dOoGoIeQ=s32)
POSTO
Apple Bank mobile application features basic financial tools for account holders. Same mobile application, actually, links to Apple Bank's online site. Beneficial suggestion to the attention of Apple Bank's Corporate Offices and application's tech developers ... enhance processing speed on all transactions. My family and our friends have been quite loyal Apple Bank customers, in excess of three decades, but do not intend to begin banking at a snail's pace. Thank you for prompt consideration.
![](https://play-lh.googleusercontent.com/a/ACg8ocL9p3-ZNvI60ZyqEpHT2cLg6azV9hQjeUdA7bWAz-pQUVRdew=s32-mo)
Claretea
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Been good so far. One suggestion though: can you design the transaction feature to: 1. List pending payments as a transaction with the amount and vendor 2. Do not let the pending payment disappear until it is complete? Right the amount is deducted on the checking total but the actual transaction is not listed until it completes and if it remains pending more than 2 or 3 days it drops off altogether, even from the checking balance. Then when it clears, wallah, it just reappears again.
36 people found this review helpful