I saw this add yesterday, download it and tried their reload service to the Philippines. It works for my sister, then when I tried to send to my mom, it got cancelled. I checked my bank account saw that the money went through. I called their customer service and they were asking me to send them the copy of my ID and bank statement?? This transaction is for less than $10 only. Are you out of your mind? I would understand if this is for more than hundreds of dollar. But for less than $10? No thanks, i wouldn't waste so much effort for that. I thought your app is cool but your system doesn't really make sense to me. Because of that I am not using this service anymore.
PATHETIC is one word to describe this service. They ask for verification 10 times and even when you are verified you can't make a transaction. I have already made 20+ transaction and they keep on auto-cancelling it without any reason. Their customer service is so bad. They hardly reply to your email in a day. Takes 3-5 days to answer a simple query or make your transaction work.
I am new to android but I suppose this issue is with xoom. I have a PayPal account and had long linked my xoom with PayPal so wanted to login using PayPal but when I select that option it is taking to a browser and after selecting to login with PayPal and logging, I remain on the web xoom page rather than getting routed to the app logged in. It is weird because I'll never be able to use the app now add it well never let me login using PayPal but never get back to the App logged in
I have used this for a few times already and it was very fast and easy! I also chose to have notification whenever there is an update about my money. I get a text here in the US and the recipient also gets text messages. I haven't tried linking my bank account though. Maybe in the future
You guys are worst. Go meet worldremit or xoom (paypal) to teach you more. How can it take almost 2 days to wire money to my cousin in Africa, and I paid with my debit card and it takes forever. I have use xoom and worldremit money get to the receiver before 3 minutes. Upgrade your speed of transfer then let me know and I will come back to you guys. Thanks.
Wanted to send a single small transfer overseas. They asked for ID verification, then sent conflicting emails, one saying the transaction was released and the other saying it was on hold. After calling them to understand what's going on they made me go through 1000 hoops of verification where they ended saying they will call me. They never called. Still waiting on money to get transferred after 3 days. Compliance and customer verification departments have no communication between each other. Horrible customer service. Not sure why this app is rated so high.
Money Transfers around the World from the US - Send Money Globally with WU