Anne Stephens
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I have used this app previously with no issues - but the latest update has introduced a bug where you cannot login. It keeps saying: 'sorry something went wrong on our end, please try again later'. I can login fine in the browser. Have tried closing, uninstalling then reinstalling the app but no change. ETA: As of today (24/10/24) this issue has been fixed - thank you.
3 people found this review helpful
AustralianSuper
October 23, 2024
Hi Anne, thanks for getting in touch. This issue should be resolved now, but please let us know if you are still having trouble logging in by emailing mobile@australiansuper.com. Apologies for any inconvenience and thanks for your patience.
Craig Anderton
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Ok for reviewing your status but full of flaws and limitations. Home page advises no contributions whilst transactions shows contributions. I get messages of a new contribution today but it is a week after the contribution was received and a week after it was visible in the transaction page. Also it doesnt show how contributions are presently being allocated. These are simple things. It needs improvement.
6 people found this review helpful
AustralianSuper
November 5, 2024
Hi Craig, thanks for your feedback. We'd be keen to get some more details from you about this, as we're always looking to improve the app and add new features. Please email mobile@australiansuper.com so we can grab some more details from you and look into this. Many thanks.
Craig Humphreys
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You have Zero access to your account unless a payment is made. Cannot even check details. Home page says limited features but there are none. Edit- App had a recent update and now I can't even log in "sorry, something went wrong at our end" I Have uninstalled and re-installed but it is still broken. Super fund itself is a worthy contender in the market but the App needs to be fixed as it is totally useless.
2 people found this review helpful
AustralianSuper
October 23, 2024
Hi Craig, thanks for getting in touch. This issue should be resolved now, but please let us know if you are still having trouble logging in by emailing mobile@australiansuper.com. Apologies for any inconvenience and thanks for your patience.