
Lee Jay Fingersh
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The old app was worse than the previous one, and this one is worse yet. Calling it "Smart Home" is like calling every dish on the menu "food". Why do I have to select my one device every time I open the app? The "energy usage" screen us dumbed down. Okay, outside temperature is back. I'm not sure when because it was placed *behind* a menu so you have to scroll to see it without any sign it's there.
52 people found this review helpful
Bryant Heating & Cooling
August 6, 2025
Lee, while we’re rebuilding the app for better long-term stability, we know we didn’t get all the details right out of the gate. We’re working on bringing back more intuitive controls in the next few updates, and your feedback on the app name and energy usage screen is being shared directly with our design team.

Steven Rizzuto
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Recently (Dec 8, 2025) pushed "upgraded" system software resulted in lost connectivity with each of my previosly connected mobile devices. Outrageously disappointing and a recurrence of similar system uograde result of the past. I would be cautious consumer regarding Bryant and Carrier heating and air-conditioning decision. What they didn't instruct, you must clear your apps cache [not data] after updating the system software to enable a successful connection.

Dorothy Bennett
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Not user friendly....horrible app. All of sudden will not let me login with password or biometrics. Says I'm not registered yet I've logged in today 3 times. In getting disgusted with Bryant and I paid big bucks for 3 units for my house. I will not recommend this company UNLESS they fix their problems with us logging in. The update was supposed to fix login issues, it DID NOT!!!!
5 people found this review helpful
Bryant Heating & Cooling
October 20, 2025
We sincerely apologize that the login issues are persisting for you after the update. You are a valued customer, and this is an unacceptable experience. Our support team will prioritize fixing this for you, please email ResDigital@carrier.com for direct assistance.