Go Icon Family App

GoIcon LLC

About this app

Go Icon Family Engagement is your one-stop shop to connect family members with their loved one’s senior care or other healthcare providers. We all live busy lives and this app helps us stay on top of our loved one’s care as it’s delivered in various care settings.

Key Features

- HIPAA-compliant messaging - no more phone tags to discuss medical updates or concerns, and no more delays in key decisions around care for your loved ones. Group messaging capability helps keep all authorized care providers and family members in the loop.
- Alerts and Notifications - stay on top of everything - receive alerts of new messages, real-time feed based on updates to care related activity performed for your loved one by the care providers (life enrichment activities, care provided during the day, etc.)
- Calendar and schedule - View the full range of activities and events being offered at the care provider setting (senior living, home health, day care, transitional care, etc.). Detailed event descriptions and dimensions of wellness icons provide insight into the purpose and value behind each activity and event.
- Care Locations - Make doctor’s visits and medication follow-up easy with integrated maps for preferred care locations and clickable phone numbers so you can get answers fast.
- Please consult your loved one's senior care to get your account created.

Ratings and reviews

I created an account, made a password and was able to see what mom had been doing and comments. Tried to log in the next day, it said invalid credentials. It asks for username or email, I entered my email. I've reset my password a dozen times, nothing. It won't let me start the process over, and my email address hasn't changed. No customer service. Thanks for nothing but aggravation. If I could give this app a negative rating. I would.

I've had to contact support twice in 7 months. 1st due to numerous sound notification for 1 event and now because nothing can be marked as read for 3 weeks. My sister in memory care is 12 hrs. away, so I love the pictures they send but other than that the app is kind of a nuisance. 2 days after the May 27 2020 update the Caremerge app indicates my password is wrong and dosen't recognize my email address for recovery. Making the app completely nonfunctional.

Horrible App. I downloaded yesterday. It won't even let me open it today. I messaged a question and have not received a reply. I will delete the app and just bug the h%$# out of the facility on updates about my loved ones. I don't have time for apps that don't work like they are supposed to.

What's new

Minor bug fixes and and improvements.