
Aphrid Gomez
Updates way too often, and can't be used without updating. Evvery single time I just want to check the movie schedule, I need to update this godforsaken app. I wish for things as simple as this, we just had functional mobile websites. It's a terrible app that does less than xhat the website used to do.
1 person found this review helpful
BowEight Technologies LLC
October 17, 2025
¡Hola! 👋 Sentimos mucho que la actualización no esté funcionando como debería 😔 Para poder revisarlo contigo, por favor mándanos un correo a 📧 aac@cinepolis.com contándonos qué error aparece. ¡Estamos listos para ayudarte! 💙

Fernando Cano
I always have a hard time at check out, the app refuses to load any payment method giving me a white screen. it would take several attempts until it loads the last used payment method and allows me to continue.
1 person found this review helpful
BowEight Technologies LLC
September 26, 2025
¡Hola! Lamentamos que hayas tenido dificultades al comprar 😔 Para poder ayudarte mejor, por favor cuéntanos lo que ocurrió enviando un correo a 📧 aac@cinepolis.com. Queremos resolverlo contigo 💙🎬

Alan Jaramillo
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it's been three or four out of 6 times that it doesn't add up my visits to my fanático card to maintain the level. adding info. they asked me to send an email with my case and info. I did and added screenshots, I haven't received any answers and I did yet another purchase and still doesn't add visits nor points
8 people found this review helpful
BowEight Technologies LLC
August 14, 2025
Hola 👋 Sentimos mucho la situación. Para poder revisar tu caso y darte una solución, por favor escríbenos a 📧 clubcinepolis@cinepolis.com con lo sucedido 🙏🎬💙