My Citizen

Citizen Watch America

About this app

The all-new My Citizen app is an excellent companion to your Citizen Watch. Combining watch information, setting instructions, proof of purchase, and warranty information in one convenient location, you'll always have the information you need just a tap away.

WATCH SCAN
Use your phone's camera to take a scan of your watch face and case back. Using image recognition technology, My Citizen will identify your model and allow you to add it to your "My Watches" collection within the app. Currently, not all models manufactured prior to 2005 are able to be identified. Also, there are known limitations in identifying models manufactured for countries outside of the U.S.

SETTING INSTRUCTIONS
Never worry about misplacing a paper manual again. My Citizen gives you access to your watches' setting instructions and specifications anywhere you go.

WARRANTY INFORMATION
Register your watch directly within My Citizen for added protection and peace of mind, and store your proof of purchase for easy reference. You will also receive an additional year of warranty coverage free; U.S. residents only.

SUPPORT
You can always get help with your Citizen Watch through My Citizen as well. Support for any issue you may be having is available within the menu, as are links to other areas of interest. We will be adding more features to the My Citizen app based on community feedback, so please let us know what you think. We strive to give you the best experience possible.

Ratings and reviews

None of the links work to get instructions for my watch. There was no manual with the watch. Instead, it said to go to this worthless app. It was hard to read the serial number on the watch and hard to tell which number on the back was the serial number. There was no label or barcode with this information in the package. The whole registration process was difficult and ultimately unsuccessful, because l still couldn't get a manual.

Terrible. When I first installed it months ago it worked. I got my watch registered. I've not been able to login since. It asks for my email to send a code, but then tells me I'm already logged in with no way to access the app. I've cleared cache and data and reinstalled. None of it helped. A quick search shows I'm not the only one. It's a shame such a reputable company can't get this issue addressed.

Fortunately, after reading some of the other 1 star reviews I didn't waste a whole lot of time getting it to work. In my case, I was able to scan the box on the second try, but after that I got stuck in a loop. The app wanted to send me an activation email - ok fine so far, but clicking on the link in the email sent me to the website. Going back to the app, left me in the same place _ the app wanting to send an activation email. Gave up, went to the website, registered my watch there.

What’s new

Bug fixes and improvements