Tom Culpepper
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Update 2024-05-06: the bug appears to have been fixed and the app does not crash as it was. This app crashes on my pixel 7 Everytime I try to use the "charge now" button. There is a work-around to start charging by selecting station details > charger # > start charge. So you can start a session, but it is frustrating. (Also, my last charge, the pedistals had no ID number on them and I had to guess. I guessed wrong and had to reset and start over 🤷)
1 person found this review helpful
NextEra Energy, Inc
May 7, 2024
Apologies for the trouble - the latest version, 1.6.3, should resolve this bug. If you find that it's still crashing on this version, please let us know at innovation@nee.com.
Matt Battaglia
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I couldn't create an account in the app and there is nowhere to do it on the website. The problem was that Google auto filled my email with a space at the end. The app keept giving me an error of "1 validation error detected: Value at 'username' failed to satisfy constrain..." that's the whole message, those aren't my ellipses at the end. Glad I tried to sign up before my trip. I will review again if I successfully use the app at a charging station.
2 people found this review helpful
NextEra Energy, Inc
May 25, 2022
Hi, apologies for this issue! We'd love to take a look at this for you to see why your account was unable to be created. We do also now have social signup methods including Facebook, Google, Amazon, and Apple which should be working. If you can provide us additional details at innovation@nee.com we'd be more than happy to get you up and running!
Marco Pagani
Trying to use the app was a nightmare and made my trip extremely stressful. I was completely unable to use the chargers because the app crashed every time I tried to add a payment method. My passenger installed the app on their iPhone and had the same issues. We tried at least 5 different payment methods but it errored out or crashed every time. I would NOT travel on the turnpike with an electric vehicle knowing I have to rely on this poorly made app.
6 people found this review helpful
NextEra Energy, Inc
September 25, 2023
We apologize for the poor experience with our app. It appears that you were using the app during a global outage from our payment processor which caused customers to be unable to add payment methods. This issue has been resolved on September 9 and should be working now. If you run into any further issues, please contact us at innovation@nee.com.