![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
I love the web browser version of hh2 but this Android app needs some work. The Apple/iOS app has way more 5 star reviews and seems to function more efficiently. Our field guys are constantly having to sync, restart their devices or uninstall and reinstall the app to make it work. There have also been many times when they attempt to add a job and are unable to (this is even after syncing, updating the app, restarting the device AND uninstalling and reinstalling the app). There is definitely lots of room for improvement and I know hh2 is up to that challenge!
10 people found this review helpful
hh2 Cloud Services
June 5, 2019
Jenna, we don't typically recommend uninstalling and reinstalling the app if you are encountering issues, because it only temporarily fixes the problem. Your users will likely experience the same issue again. Your account manager will be reaching out to you shortly to troubleshoot! Please have your users reach out to her or support@hh2.com as well.
![](https://play-lh.googleusercontent.com/a-/ALV-UjU9iwsjhju8rYUIAPdmKGmZd0aO-7Q3vuSG-QKbsMGMmLRQ7u6Z=s32)
S P
- Flag inappropriate
- Show review history
This app crashes and is extremely clunky. It's a terrible experience using it. Edit. This app is even worse now. If you want to change a job code or even add one, you must uninstall the app then reinstall it in order to have it save. The app flat out does not work. If I ever have a problem I am always told to delete and reinstall the app. That's not the way it should be. I give it -5 stars.
3 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjWPBATLvwbFxeRFmtspbtxaCBmrZcQJG7kAOjVJl4PRF1q-E-xS=s32)
Tiffany Drouin
Constant issues with the app for me (Android) and the men in the field (iPads). I'm in payroll and have to deal with the complaints and there are more issues as time goes on. Hours, employees, and payroll groups go missing, app & website crashes, refresh won't work, hours can't be removed or corrected, etc. I call hh2 and they typically blame us for their issues and/or blow smoke in my face. They also don't notify us of issues until afterwards, sometimes not until days later. Do not recommend.