SMARTY
3.7star
1.78K reviews
500K+
Downloads
Everyone
info
About this app
Exciting things have been happening at SMARTY HQ and our new app is now available, packed full of great features that will make managing your account easier.
- Check your data usage
- Renew your plan
- Purchase add-ons
- Easy access to web chat, help and support
- Refer your friends to SMARTY and get a reward
- Check your data usage
- Renew your plan
- Purchase add-ons
- Easy access to web chat, help and support
- Refer your friends to SMARTY and get a reward
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Financial info and 3 others
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
3.7
1.71K reviews
Jeanette Griffin
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August 5, 2022
Do not get this SIM card if traveling. Purchased a plan for one month while traveling. Never got it to work. Specifically did not sign up for reoccurring payments, they charged me for another month. Was helped promptly through email after leaving a 1-star review, and the matter is resolved, but the app wouldn't open after I tried to use the chat for help feature so all help was rendered through email. 3 stars for prompt customer service and working with me from abroad.
6 people found this review helpful
Hutchison 3G UK Ltd
August 5, 2022
I do apologise Jeanette and hope in the future when travelling we can make sure you have the appropriate signal. -George
J P
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July 11, 2022
Service has good coverage and reasonable prices, but customer service and web support sorely lacking. When it works straight out of the box, it's fine and trouble-free. But, if there's a technical issue? Not so much. App is okay; does what it's supposed to as long as there are no technical issues.
1 person found this review helpful
Hutchison 3G UK Ltd
July 11, 2022
Hi J P - many thanks for taking the time to leave us your feedback. It's great to hear you're enjoying SMARTY overall, but disappointing to read you've not had the best experience with our Customer Support team. We'd love to hear what we can do better so feel free to email team@smarty.co.uk with your feedback. Many thanks. -Louis
David Mclaren
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October 10, 2024
TBF the app itself seems ok, up to now, but the network coverage ( 3 ) is terrible, no signal on either phone or 4g frequently. So will only have the app for a month before changing back to someone more reliable. Update, checked the settings on the SIM and found the roaming and 4G options both 'off'. Didn't even realise these SIM settings were there or that they would come in the 'disabled' state. All now working as they should.
1 person found this review helpful
Hutchison 3G UK Ltd
October 6, 2024
Hey David I have responded to your previous review. -Rebekah
What's new
To comply with a new Ofcom regulation to prevent inadvertent charging when on a border.
