Villo! officiel

JCDecaux SA

About this app

Download the “Villo! officiel” app and access nearly 5.000 bikes and 360 docking stations. Use our bike-sharing system to explore like never before!

Bike-sharing has never been so easy

Open the app and activate your location services to find the closest docking station with available bikes.
When you arrive close to the station, press “Unlock a Villo!” and choose your Villo! from the list of available bikes there.

At the end of your ride, a notification will be sent to your mobile confirming the safe return of the bike to a docking station and you will be able to share your experience with a community of active users.

Flexible options: annual, daily or three-day rentals

The “Villo! officiel” app can be tailored to your needs: just select the option that is best suited to your lifestyle. The first thirty minutes of every ride are free. Bank card payments are secure.

Access the service as a group

You can borrow up to five bikes at the same time with the “Villo! officiel” app. Spread the word! Whether you have an annual pass or not, you can purchase up to five additional short-term passes in just one click.

Collect points

Use the app to actively contribute to the good operation and improvement of the service by giving feedback on your bike at the end of each ride, or by flagging a defect to the technical service.

Latest news about Villo!

Stay abreast of the most recent Villo! service developments: novelties, temporary station closures, tips... everything you need to know for an even more user-friendly and fun experience!

Telephone support

Access the history of your rides and passes, and contact our support team easily – by phone (in English, French and Dutch) or via the app.

Ratings and reviews

The app's user experience is very bad. There are a lot of features that are not intuitive. How do you rate a bike? You can't do this from the past trips menu. You can't report a broken bike directly from the bike overview, instead you have to go in the 'help' menu. The 'report a bike' menu can be collapsed into one menu. I understand old journeys are anonymized. Is this really the best implementation? The app does not explain *why* I got bonus points. Surely they should be encouraged.

Save yourself the hassle and don't bother downloading this app. The bike themselves are fine but the app is in a state of constant crisis leaving you unable to take out a bike from the station. I have uninstalled the app and redownloaded it several times and tried all sort of fixes but to no avail. An absolute shambles for which I will be looking for my subscription money back.

Service is really bad! I parked my bike last night and it stuck completely with a red light in the spot and the app is still showing that my journey is ongoing! It was impossible to fix this. I contacted customer service this morning, I was told that they haven't received my email about the issue so I was asked to resend it. Lady was supposed to send someone to the parking to check on the bike. Still haven't heard anything... I won't use it again, please resolve my problem!

What’s new

We are regularly updating the app to improve your experience. This new version improves stability and brings new features to guide you to your destination.