N Leon
It found my microwave and allowed me to use the remote control. Then I paired it with Alexa and worked for a few minutes. I removed it from list to troubleshoot, add it again to fix the bug with Alexa. It would not find my microwave again. Then it found it but wouldn't allow the remote control, then it lost the microwave again, I haven't been able to add it again. I deleted the app a couple of times, downloaded it again, it didn't work still. This is horrible.
1 person found this review helpful
Whirlpool Corporation
August 22, 2024
Hi, thank you for your review. We sincerely apologize for the concerns with the App and would like to look into this further for you. Please feel free to reach out to us directly at 1-866-333-4591 Mon– Fri 8 a.m.–6 p.m. EST. We look forward to speaking with you.
Eric Helt
not super tech savvy so it could just be me but it took like 6 tries to get my range to connect and I feel like each time I restarted the process I was prompted with different instructions (one time it told me to press and hold the start button for 15-20 seconds, which didn't work, and finally it said to press and release quickly which did work). so I dunno it was a little frustrating for a bit but ultimately got it connected and love it!
3 people found this review helpful
Matteo Sabattini
The app is terrible. Took me weeks (and multiple calls to support) to connect when we bought the range. Then after the first oven software update, it would not connect anymore. The range is connected to wifi and to the internet, responds when pinged through its IP address, I can even turn the light in remotely. But that's it, nothing else works on the app, which keeps telling me to enable remote control. What a waste of time (the range itself, on the other hand, is a beauty)
7 people found this review helpful
Whirlpool Corporation
April 5, 2021
Hi Matteo, thank you for your review. We sincerely apologize for the concerns with the App and would like to look into this further for you. Please feel free to reach out to us directly at 1-866-333-4591 Mon–Tue: 8 a.m.–6 p.m. EST, Wed–Fri: 9 a.m.–6 p.m. EST. We look forward to speaking with you.