MediacomConnect

Mediacom Communications Corporation

About this app

The MediacomConnect MobileCare app is the next generation in customer service giving you the freedom to access your account whenever and wherever without ever having to make a phone call. With just one click you can view your bill, check for outages, troubleshoot and so much more! Check out all of the MediacomConnect MobileCare features below:

Account & Billing
• View your current billing statement
• Pay your bill
• Store payment method on file
• Modify payment method on file
• Find a payment center

Internet Data Usage
• View current Internet service level
• View Internet Data Usage allowance
• Review Internet Data Usage history

Outage Check
• Check for service interruptions in your area for TV, Internet & Phone

Appointment Manager

• View upcoming service appointment

Technical Support

• Automatically refresh your modem or cable box to solve Internet or TV issues
• How-To's and FAQs for your TV, Internet and Phone service

Notifications

• Upcoming service appointments
• Account updates
• Billing updates
• Bill due dates

Communications

• Chat with a customer service agent
• Enroll in Text Messaging
• Submit Customer feedback
• One-touch Connect-to-Agent dialing

Note: You must have an active Mediacom account to register for and use the MediacomConnect MobileCare app.

Ratings and reviews

The app is pretty easy to use and has a lot of potential. There are bugs surrounding a number of features however; previous payment method disappears, but leaving the option blank defaults to the non existent choice; attempting to choose to go paperless errors on me; a couple others i can't think of now... Otherwise it serves its purpose, and with bug fixes would be great.

This app is great at first. You can pay your bill, check your services, and troubleshoot problems. However, I have been having massive issues with my internet for months now and every time the troubleshooter in this app takes me to "contact an agent" I get a message saying "our services are not available right now, please try again later." Mediacom has, on the whole a veneer of quality professionalism the is quickly chipped away to show poor service and corporate uncaring and this app is no different.

I like the app for the most part. But it has my.statement balance as 282 or something and that's never changed even though I'm current and that balance is from one time I was late in October of 2018. App still has not updated the actual balance for the statement part of the bill. It also gives me the option to pay the statement balance even though it's not correct. It's not a huge deal I just have to make sure I don't accidentally click that price. if I do I'll be paying over 150 extra per bill.

What's new

NEW: Broadband Nutrition Labels when eligible to boost your internet speed
UPDATED: Updates to banner alerts for regional equipment campaigns