Travelio: Apartment & House

3.7
46K reviews
1M+
Downloads
Content rating
Everyone
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About this app

Rent apartments, houses, and hotels as affordable as kost starting at IDR 1.5 million per month! Come find your dream apartment now!

Why Rent at Travelio?
• Immediate check-in within 2 hours after booking
• Property showing without additional fees for 4 months rentals or longer
• More than 18,000 properties available in 16 cities

Various Choices of Property
• Apartments with thematic interiors design at #LioStay units
• Living in a hotel starting from Rp3 million/month with #Hotel Residence
• Rent minimalist house at #TravelioRealty

Get Cheaper Price with Various Promos
Get discounts up to IDR 150K for daily rentals, IDR 2 million for monthly rentals, IDR 10 million for yearly rentals on selected properties.

Flexible Payment Methods
Rent yearly, pay monthly without a credit card.

Customer Service 18 Hours
Operating hours from 07.00 to 01.00 WIB. If you encounter any issues, please contact 021 3952 4523 (Phone), +62 85179939341 (WhatsApp), hello@travelio.com (Email), or via "Talk to Us" feature on Travelio app for faster response.

Join Travelio Property Management
Own vacant apartments or houses? Register your property to Travelio Property Management and get monthly passive income!

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PT. Horizon Internusa Persada
Jl. Ir. H. Juanda III, 20, Kebon Kelapa, Gambir
Kota Adm. Jakarta Pusat
DKI Jakarta 10120
Updated on
Nov 14, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Messages, App activity, and App info and performance
This app may collect these data types
Personal info, Financial info and 2 others
Data isn’t encrypted
You can request that data be deleted

Ratings and reviews

3.7
45.5K reviews
Xiaoling Lim
October 25, 2024
CS response took OVER ONE HOUR. I have genuinely never seen such horrible customer service. They are pretty responsive before I paid but when it's time to check in they suddenly are too busy. I have tried contacting by phonecall, by whatsapp, live chat, etc. None of them replied. I can say for sure I will never use this app again and be warning everyone else to NOT USE TRAVELIO.
13 people found this review helpful
Did you find this helpful?
Travelio.com
October 25, 2024
Hello, we apologize for the delay in replying to your message. Travelio always strives to provide the best service in the future, regarding the problems with the check-in process at this time we have not been able to find your booking. In order for us to assist you further, please inform us your booking details via Live Chat Travelio.-nv
Leeca Northgale
November 9, 2024
It took more than 2 hours for me to check in although i paid Everything 2 days before. The unit photo and current situation didn't match at all. The whole team is filled by unprofessional worker, it's mess up. This is the first and the last thing i use the app. If you appreciate your time, money and most important, SANITY. Keep away from this app. It's horrible.
1 person found this review helpful
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Travelio.com
November 9, 2024
Hello, sorry for the inconvenience. Travelio always strives to better serve and resolve customer issues. Regarding your check-in and booking issues, we are currently unable to locate your booking. Please inform the booking details and problem details via Travelio Livechat or Travelio Whatsapp 085179939341 so that the problem can be followed up.-nv
Romu Paris
October 29, 2024
customer service non existent, it's litteraly impossible to contact anyone from the app, only a useless bot will answer you and only in indonesian language 😂 I booked twice and even the check in doesn't go smoothly because you can't contact anyone when you arrive the apartment building, you can only hope the room boy will contact you in time, wasn't the case for me. I had to pay high electricity bill last month because the air conditioner didn't work well but I couldn't contact anyone to repair
12 people found this review helpful
Did you find this helpful?
Travelio.com
October 29, 2024
Hi Romu Paris, great customer service is something we always strive for at Travelio. Though it’s never easy hearing we’ve disappointed one of our customer. Should you have further feedback, concerns, or anything else, kindly reach out to our Live Chat on Travelio Apps. -ss

What's new

Fresh Look!
More Promo!
Enhanced Performance For Better Experiences!

App support

Phone number
+622180600904
About the developer
PT. HORIZON INTERNUSA PERSADA
hello@travelio.com
Jl. Ir. H. Juanda III No. 20 Kel. Kebon Kelapa, Kec. Gambir Kota Administrasi Jakarta Pusat DKI Jakarta 10120 Indonesia
+62 812-9089-3000

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