Charge Smart NY

Name: Charge Smart NY
Availability: InStock
Rating: 3.5957446098327637 (47 reviews)
Author: National Grid PLC

National Grid PLC

3.6

47 reviews

1K+

Downloads

Everyone

About this app

Connect a compatible vehicle or charger and choose a subscription plan for charging your EV during off-peak hours in National Grid's New York electric service territory.

Updated on

Oct 10, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

Personal info

This app may collect these data types

Personal info and Device or other IDs

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

3.6

47 reviews

Antoine G

June 28, 2025

I signed up for this app/program back in February and have yet to receive any incentives. I reached out to the company multiple times and was told to keep waiting.... On one of my many inquiries, they determined my account wasn't set up correctly. That was corrected and then I was told I would have to wait... again. I've been charging at home way more than normal to meet their minimum requirements, costing me way more than other places that are cheaper kW/h

National Grid PLC

July 2, 2025

Hi Antoine, thank you for your review. Earned incentives show on your bill approximately 15-45 days after the calendar month, depending on your billing cycle. To earn incentives you need to charge a minimum of 50 kWh at home and 80% or > of at-home charging during off-peak hours. Please reach out to our support team so that we can review your case.

Tom Dyson

March 4, 2025

Your experience will probably vary a lot by what car you have. The app cannot connect reliably to my wife's Toyota, and it requires that you pay Toyota for the remote access features. It connects better to my Kia, but still doesn't get charging times right. For both vehicles it relies on time connected and a battery size to determine kWh, but has wrong information for both vehicles, so charge values are wrong even when they are reported. It might work better with a smart meter.

2 people found this review helpful

National Grid PLC

March 5, 2025

We will investigate this issue for you. Please send us an email to chargesmartny@ev.energy from the email associated with your National Grid account and refer to this rating. We look forward to hearing from you!

Gary G

November 18, 2024

Does not accurately record the charging amounts. Continues to record off peak charging as on peak charging (therefore negating it's purpose) . The 'smart' charge feature doesn't always actually charge the vehicle. So you wake up to an uncharged vehicle in the morning. Would give zero stars if possible since even different screens within this app don't agree on the charging data recorded.

4 people found this review helpful

National Grid PLC

November 21, 2024

Hi Gary, we sincerely apologize for the troubles you’ve experienced with Smart Charging. We’d be happy to look at this for you. Please send an email to chargesmartny@ev.energy from the email associated with your National Grid account. Thank you, and we look forward to hearing from you!