buddy UniCredit

UniCredit S.p.A.

About this app

Buddy is always with you. Choose how, where and when you want to be served.

CHAT WITH US ANYTIME
Do you need us at 2 am? No problem! You will get the necessary help by writing to us in chat. From quick advice to complete assistance, you can chat with us at any time, we are always there for you.

HOURS OF YOUR REMOTE BRANCH
You can choose to contact your buddy branch at the most suitable time: through the 24/7 chat you can have banking assistance and you can also make an appointment for remote consultancy from Monday to Friday from 8am to 10pm and on Saturdays from 8am to 2pm.

BUDDY@YOU
With the buddy@you service you can make an appointment with one of our Agents from the myAgents UniCredit network to receive information on the Bank's products and services. It will be possible to make an appointment from Monday to Saturday, at the times agreed with our specialist who will come directly to you!

GENIUS BUDDY ACCOUNT: THE PROMOTIONAL CURRENT ACCOUNT WITH ZERO FEE
Discover the Genius buddy account: if you request it by 28/2/2025, the fee of 2.90 euros is eliminated. It is the current account with debit card included and you can also withdraw from UniCredit ATM without commissions.

Open buddy, become a buddy
Become a buddy! Choose autonomy and flexibility to access all UniCredit services. Wherever you are. We'll come to you.

For all existing customers the conditions do not change. Services are added.

Accessibility declaration: https://unicredit.it/accessibilita-app

Disclaimer and Advertising. Info and costs in the information documents in the Transparency section on buddyunicredit.it

Ratings and reviews

The switch to a new phone implied that I had to download this buddy app instead of the Unicredit app. The app could not be downloaded from the country I had on the Google Play Store. Once finally downloaded and having processed the verification codes, the app gives an error message, says that information on my cards could not be downloaded, freezes and looks as if it's buffering but does not proceed. No idea what to do next. By far the worst user experience across all banking apps I ever had.

Too much unnecessary questions, forcing me to chat with the Ai, asking to put a selfie on my page and worst of all making me put a very complicated pin that will be easy for me to forget. I think they exaggerated with the security thereby causing discomfort for the user they think they're trying to protect. Other banks would allow you to use a pin you can remember but this rejected everything. Users need less complicated access not hard security!

Usually I don't rate apps in play store but this is the worst bank service I have ever had. The app doesn't log with the correct password, I sent a lot of emails in this month and no-one replied, the free number closes the call, the chat is useless and even in a Unicredit (the real bank behind) office they said that they cannot do anything to help me. Fortunately I have nothing left in the account. If someone of buddybank can call me it would be really appreciated.