Aaron Selis
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The app never rings when the door is unlocked... Never! Battery optimization is off, and still nothing. I have the bridge, but it's useless if I can't hear the doorbell ring. I had a Pixel 6 Pro and had the issue and now with my Pixel 8 Pro... same thing.. even if the app is open, it doesn't ring. And when I run the diagnostics, it shows everything is connected.
4 people found this review helpful
Nuki Home Solutions GmbH
April 12, 2024
Thank you for your feedback! So we can have a better understanding of your issue and find a solution, please contact our support team through your Nuki app - Help section. We will gladly assist. Nuki Team.
Hector Bravo
I use this app and Smart Lock for my business and it's great. It's user friendly to set up and I can schedule it to lock and unlock my door. The door sensor (in beta) is quite reliable. It would be nice to have a door closer option so that I only get one notification per entry. But I realize for most people that is not a problem. The only reason I gave it 4 instead of 5 stars is because the notifications can be inconsistent but that may be due to my phone (OnePlus Nord). Highly recommended!
7 people found this review helpful
Juan David B
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App is not good anymore. A bug was introduced lately. When opening the app it takes up to 1 minute to see the status of the lock. During that time, the lock cannot be operated. Previous review:"Very good app... Just one feature I wish it had: an Android Auto version. That way I could open the door from the car when Im driving or arriving home."
2 people found this review helpful
Nuki Home Solutions GmbH
September 26, 2024
Thank you for your feedback! We are sorry to read that you're experiencing issues with the last app update. Please contact our support through your Nuki app - lateral menu 'Help'. We will gladly investigate further what might cause the connection delays. Nuki Team.