OVpay

Translink Customer Care

About this app

OVpay is THE new way of checking in and out in public transport. This is the app that goes with it, offering you an overview of all your trips. Make an expense overview in a swift. Want to see live whether you checked in or out? Check the app. Forgotten to check in or out? Adjust it in the app. And quickly recognize your added pass in the app? Give it a color and text of your own. You never have to search again. Of course, we'll keep expanding the app with useful functions. Do you have a good idea or something you think we could improve? Use the feedback button in the app.

Have you ever traveled with your debit card, credit card or mobile in public transport? Then this app is something for you! The advantages:
• During your trip, you can see whether you have checked in or out.
• Forgotten to check in or out? You adjust that in the app.
• You can refer back to your journeys and travel expenses in an overview, right up to 18 months back.
• Compile an expense claim and receive it in your mailbox as a PDF.
• Make your added pass recognizable by giving it a color and/or text.

How to join:
• Before you can use the app, make a trip on a train, bus, tram or metro.
• Choose your way of checking in and out. With your debit card, credit card or your mobile.
• Have you travelled by public transport in the Netherlands? Great. Download this app.
• You need an account to use all the functions in the app. Do not panic; we’ll guide you through it step by step.
• You’ve got an account. You’ve made your first trip. And your new way of checking in and out has been added. Now you can use all the features in the app.
• Happy traveling!

What is OVpay?
OVpay is an initiative of all the carriers in the Netherlands: Arriva, Connexxion, EBS, GVB, HTM, Keolis, NS, Qbuzz, RET, and Transdev together with Translink. And it operates in cooperation with Dutch banks.

This app is part of OVpay; In addition to your ‘OV-chipkaart’ you can currently also check in and out with your debit card, credit card or mobile phone.

Privacy
Ovpay lets you choose the way you check in and out. However to do this, sometimes we need more information from you. We believe it’s important that you decide for yourself how your personal data is used. And by whom. Our privacy statement (www.ovpay.nl/privacy) explains how we handle your personal data.

Ratings and reviews

App works well for an expense report. To the developers: you really need to fix the list in the trips tab. Either the views are not getting recycled or you simply have too much work going on in the viewHolder's onBind. Scrolling through it is painful at the moment.

Extremely poor functioning application. The only reason I downloaded this was to make expense reports for my commutes for work. Just got told by customer support that it is normal that not all travels are saved in the app and you should "screenshot them one by one" for expense reports. My advice, delete this non-functional application (or even better, don't bother downloading it) and just use your bank statements for expenses.

Never left a single review on play store, but this time i have to, because this is an unbelievable frustrating app. It always freezes on my S23, Or stuck on "wait while we process ...." and I have tried 10 times to re-login and forgot passwords (for 2 days in a row) without a success. Besides it is a very bad experience for the app and they certainly can't handle so much data generated in the country either.... they mischarged me so many times down the line with login and logout issues.

What's new

We tweaked some things that are probably too small to notice. But the app should work a bit better now.