How come is it 4 stars? Even 1 star is too generous for them. I purchaged tickets for louvre museum in Abu Dhabi around 6pm and waited two and half hour for the ticket! I tried to call several times but nobody answered and also chat through the app was not available. I arrived to home an hour ago but still haven't received the ticket yet. Thanks got I didn't wait until the museum was closed. I have to worn if somebody want to purchase anything through this site.
Slow ticket confirmations. Thought for the first hour that this was a scam and got worried. Tried calling support but was left on hold and in the end they never answered. This is a pretty anxious experience . Beware! Don't risk it if you need same day service.
Booked a same day event to see "Home for the Holidays" in NYC. Got my confirmation right away, but no tickets. After a few hours, I chatted with support and was able to get the email for the tickets and seat assignments right away. The email contained instructions on how to obtain the actual tickets by meeting someone outside the event 30 min before the show and up to the show start. The exact meeting location was missing from the email, so I thought this was going to be a scam. I was running late and at the show starting time, I received a call from Headout support saying the agent was still there waiting for me with my tickets. I was only a few minutes late so they conferenced me in with the agent and was able to find her and get the tickets. Wow.. I appreciated the fact that they took the effort to make sure I didn't lose out on this great deal as the tickets were 78% off box office pricing. I give them 5 stars for great customer support.
I was visiting NYC with my family and we wanted to see a show. We don't get to NYC very often as we live a couple hours away. I had ordered tickets, or so I thought, through Headout. Three tickets in one section, four tickets in another section. I should have read the reviews first. It seems their business model is to get your money, if they can manage to get tickets at the price you get your tickets, if not you get a refund. We had to split up because they were only able to get the first order of four tickets. This business model would be fine if they were up front about it. If on the ordering page there was a warning that you are essentially putting in a Priceline style bid for tickets, that might get rejected, I wouldn't have been upset that the tickets I "ordered" didn't arrive.
Headout took my money from my Amex credit card in lieu of reserving Burj Khalifa tickets, Dubai. Never issued tickets in the name of security flag on my card. Despite submitting all supporting docs (security risk as they were my personal details) they didn't issue me tickets. So if they would really cared why did you guys took the money out and is still not refunded since 3 days. Also, not sure if I still have to pay currency conversion for their fraudulent intentions. Stay away from them.
This is rubbish. I ordered tickets this morning so that I could 'beat the queues' (as advertised by the app) only to then be told I'd have to wait 30-45 tickets for the tickets to arrive. I'd have been quicker queuing and ten euros better off. What a load of rubbish. If I could give zero stars, I would.
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