PostNord: Track & Send Parcels

PostNord Group AB

About this app

Keeping track of parcels with PostNord’s app is simple. Create an account in the app and have your parcels added automatically, and much more:
• Track PostNord parcels, both those you receive and those you send
• Pick up parcels without a paper slip.
• Share parcels with others so they pick them up for you.
• Don’t miss any parcels updates with notifications.
• Choose how you want your home deliveries in Sweden and Finland.
• Manage and sign up for Modtagerflex in Denmark.
• Find service points, mail boxes and parcel boxes.
• Open parcel boxes
• Search for postal codes.
• Chat with customer service in Denmark.
• Buy postage in Sweden and Denmark.

Ratings and reviews

works half the time , but when it doesn't you have to call their support ,which cost you euro per minute , after going through their basic questionnaire of , is your blue tooth is on etc etc , they then tell you to wait for their technical team to call you back . all the while the guy beside you on another companies locker presses four buttons to get his package .

Very disappointed that PostNord forces customers to install an app just to collect a package. Postal service should mean delivery to the customer or a pickup point—without mandatory apps. Many people use work phones and can’t install just anything. This is not customer-friendly but coercive. I wouldn't order again if PostNord is the delivery option. Services should remove obstacles, not add them. I hope this practice changes.

PostNord advertises that you can chat with customer service through the app with the chat function - in reality, if you ever want to anything other than an AI with a few premade answers, it will refuse to connect you with a human, stating that "they are extremely busy". This is a blatant lie, as customer service cannot be "extremely busy" for an entire day. They lost a package of mine and promised to get back within 3 business days. Just like the package, this hasn't arrived. 0/10.

What’s new

New
• In Finland, you can now print a return label directly at a service point by simply showing a barcode in the app. No need for a printer at home—just scan and go!
Improvements
• Fixed a couple of bugs and polished some details.