
Jon Sharp
Thought I'd give it a go. Not the best. Logged on OK to the WiFi, opened the app & selected a movie. Sat through 2 minutes of ads & then nothing. Thought it was my phone so reconnected & tried again, had to sit through the same ads & at the end no movie. Wondered if it was because that movie was popular so tried a TV program. Only had to sit through 1 minute of ads this time but afterwards still no entertainment. It just doesn't work. Maybe it's just this flight but I'm not entertained.
22 people found this review helpful
Qantas Airways Limited
August 21, 2025
Hi Jon Sharp, Thank you for reaching out to us. We regret the inconvenience. Could you please provide your flight number, flight date and time, and details of the issue by emailing mobileappsupport@qantas.com.au? Thank you.

Jacques Bayman
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Every time there is a pilot announcement or I pause, it freezes up. Need to clear cache and watch the blooming adverts again. On a 4 hour flight, I watched LOR for 45minutes and adds for 25min, yes I watched adds 12 times and counting. Why does it need to play all the adds again if you want to sign in on the same app? Probably good if you don't accidentally use pause or rewind after an interruption, but bloody poor user interface. Also need a search button for a specific mov
6 people found this review helpful
Qantas Airways Limited
October 6, 2025
Hi Jacques Bayman,
We regret the issue you are experiencing. Could you please share your flight number, date, and time with our support team at mobileappsupport@qantas.com.au
so that we can assist you more effectively?
Thank you for your time.

L H
Was able to get it to connect to the wifi on the flight, but the whole flight it wouldn't load any movies. Had to sit through the 2mins of adverts over 10 times trying to reload or try a new movie, and as soon as the ads finish, there is a never ending loading screen.
2 people found this review helpful
Qantas Airways Limited
September 21, 2025
Hi L H, thank you for your feedback. To assist you further, please email us at mobileappsupport@qantas.com.au with your flight number, flight date and time, and details of the issue you experienced so we can look into it for you.